IT Technician

IT Technician - Site based

Annual Salary: £35,000 - £39,000

Location: West London

Job Type: Full-time

We are seeking an IT Support Technician who thrives in a hardware-focused support role within fast-paced environments. This role involves hands-on troubleshooting and day-to-day operational support across various devices, networks, and Microsoft 365, ensuring smooth IT operations for both head office staff and the dealer network. Experience in large enterprises or multi-site businesses is highly beneficial.

Day-to-day of the role

Hardware & Desktop Support (Primary Focus)

Provide 1st / 2nd line IT support for HQ and dealer network users.

Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, meeting-room equipment, and other peripherals.

Diagnose, repair, and replace hardware components; perform regular preventive maintenance.

Manage IT asset inventory, including procurement, deployment, and lifecycle trackin

Software & Systems Support

Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications.

Support M365 user account creation, permissions, licensing, and configuration.

Assist with onboarding/offboarding processes (accounts, devices, access).

Provide user training and promote best practices across the organisation and retail network.

Network & Infrastructure

Support basic network troubleshooting (LAN, Wi-Fi, switches, routers, cabling).

Liaise with external vendors for network or infrastructure escalations.

Provide IT support to our dealer network, including retail systems, remote access, and OEM applications.

Assist with the rollout of dealer-facing systems or digital retail tools (e.g., DMS, CRM, diagnostics platforms).

Security & Compliance

Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies.

Maintain documentation, SOPs, and user guides; contribute to knowledge base development.

Support periodic audits, security checks, and system access reviews.

Required Skills & Qualifications

1–3 years of experience in an IT Support / Desktop Support role (enterprise or multi-site preferred).

Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting.

Good understanding of Windows OS (Win7/10/11) and Microsoft 365 environment.

Basic networking knowledge (LAN/Wi-Fi, switches, routers).

Awareness of GDPR and experience working under information security policies.

Excellent communication skills with the ability to support users of varying technical levels.

Strong problem-solving skills, organised and capable of managing multiple issues simultaneously.

Customer-focused mindset with a proactive, service-oriented approach.

If you are interested in this position please apply online or for more information please contact me on abi.collins@reed.com