Part Time Duty Manager

PART TIME DUTY MANAGER - London Based-Clubs Zones 1-3

Salary: £26,500 – £30,000 pro rata, dependent on experience

Zest Leisure Group is a privately owned company and one of the most successful franchise groups within the Anytime Fitness UK & Ireland network.

Our journey began in 2015 with the opening of our first club in Tooting. Since then, we have expanded across London with clubs in Ladbroke Grove, Balham, Swiss Cottage, Wimbledon, and most recently Clapham Junction.

We take great pride in delivering a high-quality environment and member experience, while creating a workplace where our people can thrive and develop. With exciting future expansion plans, there has never been a better time to join our growing business.

We are now looking for an ambitious, energetic, and service-driven Part Time Duty Manager to join our team.

The Role

As Part Time Duty Manager, you will support the day-to-day running of the club while delivering exceptional service to members and supporting membership growth.

You will play an important role in maintaining high operational standards and creating a welcoming environment within the club.

Key Responsibilities

• Generate leads through outreach, inreach, corporate partnerships, and local marketing activity
• Conduct prospect call drives and follow-up activity
• Book tours and appointments with prospective members
• Tour, engage, and sign up new members
• Effectively use membership management software (ClubWise)
• Support daily operational and cleaning tasks within the club
• Handle member queries, feedback, and complaints professionally
• Deliver exceptional customer service throughout the member journey
• Maintain high operational and presentation standards

What We’re Looking For

• Professional and highly motivated individual
• Excellent communication and interpersonal skills
• Sales-driven with a passion for achieving targets
• Strong organisational and problem-solving abilities
• High energy and resilience
• Flexible and able to multitask effectively
• Passion for fitness, health, and customer service
• Strong team player with a proactive attitude

Your Commitment

This is a part-time position with flexible shift patterns, including mornings, evenings, and weekends, as required within the leisure industry.

The Benefits

• Industry-leading pay
• Complimentary gym membership
• Loyalty holiday scheme
• High-quality training and development
• Genuine career progression opportunities within a growing business
• Accredited learning and development programme
• Company pension
• 24/7 Employee Assistance Programme
• Cycle to work scheme and insurance benefits
• Early access to earned pay
• Reward and recognition programme
• Staff social events
• Company referral programme
• Additional incentives and benefits

Experience & Education

• GCSE or equivalent (preferred)
• Fitness industry experience: 1 year (required)

Work Location: In person

London based clubs, zones 1-3