Junior Customer Service Executive (German Speaking)

• Entry-level role for an exciting FinTech company based in Holborn.
• German speaking is a must, no experience required, just an eagerness to learn!

About Our Client

This opportunity is with a medium-sized FinTech organisation with an exciting and social office in the heart of London. Known for its innovative approach, the company focuses on providing tailored solutions to meet customer needs.

Job Description

• Communicate with business owners daily, answering inbound calls and addressing any questions they may have
• Monitor the support and customer service inbox to ensure that top service levels are constantly delivered
• Work with various enterprise technology platforms and proprietary solutions to process applications and respond to customer queries.
• Handle complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.

The Successful Applicant

• Fluent in German and English
• Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
• Ability to build rapport and show empathy alongside strong listening and questioning skills.
• Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
• Able to remain calm under pressure and talk to customers in difficult situations
• Problem-solver with a proactive mindset - eager to take on challenges and find innovative solutions with enthusiasm.
• Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
• The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.
• An eagerness to learn and develop skills in customer service

Desirable

• Experience working in an FCA regulated business and understanding of regulatory requirements
• Previous experience with Hubspot/Aircall

What's on Offer

• Competitive salary in the range of £27,500 - £29,000 per annum PLUS £4,000 annual bonus, paid quarterly.
• Award-Winning Workplace: recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech recognised as a "Top 250 Fintech Worldwide" company by CNBC.

A comprehensive benefits package that includes

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Daily £10 subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club

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Salary: GBP 27500 - 29000 per year