Intermediate Systems Administrator/Operations Support Specialist

We are seeking an analytical and solution-oriented Intermediate Systems Administrator/Operations Support Specialist to provide comprehensive systems administration, application infrastructure support, and day-to-day computer systems operations. In this role, you will diagnose and resolve complex application problems, manage software lifecycles, and optimize computing resources.

A primary focus of this position is supporting and troubleshooting omnichannel contact center architectures, ensuring high availability, robust user access controls, and seamless system integrations.

Location: Toronto, ON

Duration: 9-month contract.

Advantages

Advanced Cloud Contact Center Portfolio: Deepen your expertise with market-leading cloud customer experience platforms and integrated agent desktop utilities.

Dual Infrastructure Exposure: Expand your profile by combining traditional systems administration with modern, cloud-hosted communication networks.

High Operational Autonomy: Take end-to-end ownership of software patch management, capacity adjustments, and tier-2 platform troubleshooting.

Stable Daytime Framework: Benefit from a highly structured, standard daytime operational schedule within a collaborative engineering environment.

Responsibilities

Contact Center System Support: Isolate, triage, and resolve technical issues tied to integrated cloud contact center solutions, focusing heavily on core cloud platform services and unified agent communication desktops.

Systems Administration & Operations: Manage day-to-day computer systems operations, including setting up secure user access, defining user profiles, configuring system permissions, and executing backup and disaster recovery protocols.

Software Maintenance & Lifecycle Support: Perform systemic software upgrades, apply security patches, and handle requested environmental changes to ensure long-term stability and compliance.

Resource Performance Optimization: Monitor computer workload trends, analyze system utilization metrics, and make proactive configurations and performance adjustments to ensure optimum hardware and cloud resource utilization.

Network & Infrastructure Coordination: Upkeep, configure, install, and support network environments while coordinating integrations across distributed mid-tier applications, gateways, and communication protocols.

Technical Interface & Liaison: Provide a professional technical customer interface for internal stakeholders and parallel engineering teams, clarifying technical issues and verifying successful operational changes.

Agile Operational Alignment: Track, log, and resolve infrastructure tickets within established service level agreements (SLAs), maintaining detailed system documentation and operational runbooks.

Qualifications

Core Systems Seniority: 3 to 5+ years of progressive professional experience in systems administration, network configuration, and technical operations support.

Contact Center Platform Expertise: Hands-on experience troubleshooting and solving technical issues within contact center environments, specifically utilizing Amazon Connect platforms and contact center desktop interfaces (such as ComputerTalk Icebar applications).

System Triage & Problem Solving: Proven ability to investigate, identify, and provide clean technical solutions to complex application development and infrastructure bugs.

Patching & Maintenance Acumen: Demonstrated experience independently executing software upgrades, deploying security patches, and validating configurations across distributed environments.

System Telemetry & Optimization: Competency tracking computing workloads, evaluating resource utilization trends, and adjusting infrastructure settings to guarantee optimum efficiency.

Technical Breadth: Practical familiarity with modern operating systems, hardware platforms, communication protocols, middleware, and backend gateways.

Adaptability & Environment Learning: Demonstrated ability to quickly acquire deep technical knowledge of new program areas, complex IT systems, and evolving cloud applications.

Soft Skills: Excellent analytical, verbal/written communication, and interpersonal skills, with a proven track record of working effectively as a team player to meet critical operational deadlines.

Desirable Skills

Familiarity with Workforce Management (WFM) platforms, such as NICE systems.

Knowledge of public sector IT Service Management (ITSM) frameworks and information governance policies.

Basic understanding of script-based automation languages or digital accessibility mandates (AODA guidelines).

Summary

If you're interested in the "Intermediate Systems Administrator/Operations Support Specialist" role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.