AR & Collections Specialist

Company Description CSA Transportation is a North American logistics provider specializing in Less Than Truckload (LTL) freight services across Canada and the United States. We are highly professional transportation organization dedicated to providing the best possible combination of service and price in the industry.

Operating 15 terminals throughout Canada and the USA, our vision is to be one of the leading transportation organizations in North America, and as such we are looking for individuals who support our shared values of personalized service, professionalism, entrepreneurial spirit and accountability. At CSA Transportation, we value our employees and strongly encourage career advancement and professional growth.

We are seeking a detail-oriented and proactive AR & Collections Specialist to join our finance team. The ideal candidate will be responsible for managing accounts receivable, ensuring timely collections, and maintaining accurate financial records.

This role requires strong analytical skills, excellent communication, and proficiency with various accounting software to support the company's financial health and customer relationships.

Key Responsibilities

Accounts Receivable & Collections

Monitor customer accounts and Accounts Receivable aging reports on a daily basis.

Contact customers regarding past-due invoices through phone, email, and customer portals.

Follow up consistently on outstanding balances until payment is received.

Reduce overdue Accounts Receivable and improve overall Days Sales Outstanding (DSO)

Escalate delinquent accounts to management when necessary.

Customer Account Management

Maintain accurate and up-to-date customer account records.

Reconcile customer accounts and investigate discrepancies.

Research and resolve short payments, overpayments, duplicate payments, unapplied cash, and payment deductions.

Process or coordinate adjustments and credits as required.

Ensure all customer accounts are properly balanced and cleaned up on an ongoing basis.

Identify trends or recurring issues that delay payment and recommend corrective actions.

Maintain professional, responsive communication with customers while supporting timely payment.

Invoice & Documentation Support

Respond promptly to customer requests for invoice copies and supporting documentation.

Ensure customers receive any invoices they have not received.

Provide required backup documentation or any other supporting documents for payment

Coordinate with the Billing and Operations teams to obtain missing documentation promptly.

Verify that customer documentation requirements are met to prevent payment delays.

Reporting & Collaboration

Prepare and review Accounts Receivable aging reports.

Communicate collection issues and payment trends to management.

Work closely with Billing, Dispatch, Operations, and Accounting to resolve customer issues.

Identify and communicate recurring billing or documentation issues that affect collections.

Assist with month-end/year-end Accounts Receivable reconciliations.

What we require from you

Minimum 3-4 years of proven experience in accounts receivable, collections, or related financial roles preferably in transportation industry.

Proficiency in data entry, account reconciliation, and financial analysis

Exceptional organizational skills with attention to detail in managing multiple accounts

Excellent negotiation skills with the ability to handle difficult conversations professionally

Effective communication skills including phone etiquette and customer service experience

Proficiency in Microsoft Excel - Average to Intermediate level

Experience with TruckMate or other Transportation Management Systems is a strong asset.

What we offer you

A chance to join a growing, fast-paced company

Being part of a fun and collaborative team in a challenging work setting

Health & Benefits program; RRSP Program

Competitive Salary

Benefits

Casual dress

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match