Bilingual Contact Center Agent

Adecco is currently hiring a Bilingual Contact Center Agent for a 3-month remote contract opportunity. This position is ideal for a customer-focused professional who is fluent in both English and French and enjoys helping customers in a fast-paced contact center environment.

If you have strong communication skills, call center experience, and enjoy resolving inquiries while delivering exceptional service, this could be the perfect opportunity for you.

In this role, you will handle inbound customer calls, respond to inquiries in both official languages, research and resolve customer requests, and provide a professional, positive customer experience while meeting service standards.

• Pay Rate: $19.00/hour
• Location: Remote (Canada)
• Schedule: Monday to Friday, 9:00 AM - 5:00 PM
• Employment Type: 3-Month Temporary Contract
• Vacancy Status: This posting is for an existing vacancy.

Responsibilities

• Answer inbound customer calls professionally in both English and French.
• Respond to customer inquiries accurately and efficiently while providing outstanding service.
• Research information using internal systems and available resources to resolve customer requests.
• Identify and escalate complex inquiries to the appropriate research team when necessary.
• Navigate multiple computer applications simultaneously while maintaining accuracy.
• Handle challenging customer situations professionally and with empathy.
• Follow assigned schedules, call flows, and departmental procedures.
• Maintain high standards of accuracy, professionalism, and customer satisfaction.
• Communicate effectively with internal teams to ensure timely issue resolution.
• Meet departmental productivity, quality, and service expectations.

Qualifications

• Must be legally eligible to work and reside in Canada.
• Fully bilingual in English and French, with excellent verbal and written communication skills in both languages.
• High school diploma or equivalent.
• Previous call center or contact center experience.
• Strong customer service skills with the ability to build rapport over the phone.
• Excellent active listening, communication, and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Comfortable using multiple computer applications simultaneously.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Ability to work independently in a remote environment while managing priorities effectively.

Remote Work Requirements

• Reliable high-speed internet connection:
• Preferred download speed: 25 Mbps or higher
• Preferred upload speed: 10 Mbps or higher
• Minimum download speed: 20 Mbps
• Minimum upload speed: 5 Mbps
• Jitter below 10.
• No mobile hotspots or unauthorized VPNs.
• Computer with Intel i5 (or equivalent AMD Ryzen 5) processor or better.
• Minimum 8 GB RAM and 238 GB hard drive storage.
• Windows 10 or later, or macOS 14.0 or later.
• Headset and dual-monitor setup (laptop plus monitor or desktop with two monitors).
• Dedicated, quiet home workspace suitable for remote work.

Why Apply

• Work remotely with a consistent Monday to Friday schedule.
• Gain valuable experience with a professional contact center team.
• Develop your customer service and communication skills in a bilingual environment.
• Competitive hourly compensation with the opportunity to build valuable experience.

Interested in this position? Apply now! Our dynamic recruitment team looks forward to helping you take the next step in your career.

At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.

If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!

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