Tool Hire Account Manager

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 143 branches and over 3300 employees nationwide.

Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

We are currently in an exciting period of expansion and are looking for likeminded people to join our business on our journey to expand our customer base and reach new heights!

We want a passionate. energetic and proven Hire Account Manager that wants to make a difference to people’s lives and influence the success of the business. The hire industry is fast paced, and each day has a new challenge but with these challenges, success follows.

This new role comes with many responsibilities; however, the main responsibilities are:

• Sales – Generating new and servicing/expanding current customers through a commitment to first class customer service to help drive the company sales forward.
• Management – Day to day management of our depot site, and all Depots teams.
• Financial – Cash/Till, Card payment processing/taking, understanding of the weekly/monthly sales and stock reporting is a must have.
• Resale area – Keeping a well-stocked, clean and presentable Hire shop.
• Company Reputation – Carrying out all of the above responsibilities whilst also ensuring that the company’s reputation is paramount ensuring all customers and staff are happy.

In this role you will be assisting in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.

• Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
• Ensure sales orders and delivery schedules are processed accurately and promptly.
• Supporting all Company initiatives
• Following plans to continuously improve customer experience.
• Understanding local market issues and communicate to Manager to support sales growth plans.
• Administration – Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety
• Administration – All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
• Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
• Health & safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
• Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.
• Ensure that product knowledge is up to date and applied accurately in customer conversations.
• Provide specialist advice and product information.
• Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.

Essential

Qualifications and Skills

• Full, clean driving licence
• A relevant understanding of the market and product knowledge
• Ability to work on own initiative and as part of a team.
• Flexible and enthusiastic attitude.
• Experience in a sales/customer focused role.
• Demonstrable customer service focus
• Able to create and maintain successful relationships.
• Good organisational skills to manage stock.

Desirable

• GCSEs (Or equivalent) – Maths and English
• IT literate
• Working knowledge of appropriate Health & Safety legislation

Benefits

• A competitive pay package.
• Generous discretionary bonus scheme
• Substantial staff discounts
• Training and development opportunities
• Holiday scheme which rewards length of service
• Holiday Purchase Scheme
• Perkbox discounts
• Contributory pension scheme
• Financial Planning Support
• Cycle to work scheme.
• Free parking
• Enhanced Maternity
• Enhanced Paternity
• Employee Assistance Programme
• Mental Health Support

This role will involve working alternate Saturday mornings.

Any queries, please call on: 01482 262280

indsenior