Travel Consultant (Out of Hours)

Overview

Business Travel Consultant (Out of Hours) role at Diversity Travel. This position is an evening/out-of-hours role with a 4 on / 4 off shift pattern (9pm–7am) and may include midweek and weekend shifts. It is a home-based role (UK) serving Not-for-Profit, Academic and Charity clients, booking flights, hotels and car hire, and providing visa travel advice.

We are a fast-growing Travel Management Company with offices in the UK, Europe, USA and South Africa. We are proud, passionate and mindful in our work, guided by our Company Values and a commitment to supporting the Charity and Not-for-Profit sectors.

Responsibilities

• Provide excellent service to Not-for-Profit, Academic and Charity clients by booking flights, hotels and car hire, and advising on travel visas.
• Handle high volumes of email and phone requests; process complex travel bookings efficiently.
• Utilize reservations and fare knowledge gained within a TMC environment to meet individual and team targets.

Working pattern and location

• Evenings / Out of Hours: 9pm to 7am, 4 on / 4 off shift, with a 1-hour break.
• Additional midweek and weekend shifts may apply; average ~34.25 hours per week, with times between 7am–9pm where flexible.
• Home-based (UK) role with potential for a combination of office and home working.

Job Requirements

• A passion for travel with energy and self-motivation.
• Excellent written and verbal communication skills; confident dealing with clients by phone and email.
• Experience handling high volumes of email and call requests and processing complex travel bookings.
• Previous experience as a Business Travel Consultant.
• Good CRS knowledge; Galileo preferred.
• Ability to achieve individual and team targets.

Benefits

• Base salary up to £34k (dependent on experience), plus OTE up to £4k.
• 31.5 days holiday (including bank holidays), rising to 32.5 days after 1 year of service.
• Option to buy or sell additional annual leave.
• Opportunity for a combination of office and home working.
• Employee Assistance Program, discounted staff travel, pension, life assurance, season ticket loan, and Cycle to Work Scheme.

Equality and inclusion

We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and we treat everyone with dignity and respect regardless of background.

Company values

PASSIONATE – We’re driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.

BOLD – We embrace innovation and challenge the status quo to deliver outstanding results.

MINDFUL – We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leaves a positive and lasting impression.

About the role and application

Referrals increase your chances of interviewing at Diversity Travel. Please visit our company LinkedIn page to learn more about us.

We are an inclusive employer and support flexible working where feasible, in alignment with role requirements and the business.

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Salary: GBP 24000 - 34000 per year