Junior Customer Service Agent UK – Customer Service

Your growth is our growth. Our success is your success.

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About Raisin

About Raisin Bank

About Raisin US

About Raisin UK

Team

This is a unique Customer Support Agent role with location in Manchester, ideal for someone who is looking to put the clients’ interests first and contributing to a positive customer experience. If you are eager to develop yourself professionally and make a positive, tangible impact to the wider business, we want to hear from you!

This is an exciting, entry-level customer service role with various career progression opportunities within the company.

Your Responsibilities

• You are the contact person for our customers and handle written customer enquiries as well as inbound/outbound telephone calls independently and competently.
• You inspire with your friendly manner and our customers feel in good hands with you, thus contributing to customer satisfaction.
• You professionally handle enquiries about the account opening and investment process, right through to basic tax issues.
• You will follow work instructions to respond to customers who are dealing with a sensitive or complex topic such as complaints, vulnerable customers (TEXAS model, early terminations, IT issues, bereavement, etc.).
• You gain a detailed product knowledge in order to resolve customer enquiries.
• You ensure customer matters are resolved to a satisfactory conclusion.
• You adhere to our data control principles.
• You work well alongside a diverse team.

Your Profile

• Professional experience in the field of customer support desirable, regardless of the sector.
• You possess strong communication skills, both written and oral.
• You demonstrate high attention to detail and focus on priorities.
• You have proficient MS Office (or google equivalent) and IT skills and are open to learning new programmes.
• You are flexible and open to a new challenge.
• You speak and write English at a native-speaker level.

Our Benefits

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.

As part of the Raisin UK team, you benefit from:

• Employee Development Budget of £1,700 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
• We are hybrid working, we are in the office once a week, giving the team the opportunity to collaborate and spend time together.
• Wednesday is our core day in the office.
• We offer 28 days + Bank Holidays of holiday a year.
• One day birthday leave and gift voucher to celebrate your birthday.
• We offer you a company stakeholder pension with a minimum employer contribution of 5%.
• The opportunity to experience our annual retreats in exciting European cities and other team building events.

Benefits der Raisin Bank

Join our mission, join our team - and grow with us!

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Salary: GBP 28800 - 43200 per year