Junior Customer Service Agent (US Market)

Overview

Junior Customer Service Agent (US Market) – Raisin US Inc., based in New York City, launched in 2019 to bring the Raisin value proposition to the United States. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.

We are a startup within a startup and belong to the Raisin family with operations in Germany and the UK. Apply if you are looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access development opportunities.

Team

Join us as a Customer Service Associate and work with our Customer Service leaders and team to support the launch and growth of Raisin's platform in the United States from our Manchester UK HQ. Our international team welcomes you to an exciting and rewarding work environment. The team will grow into taking on new challenges as the US business grows and more opportunities become available.

Our team collaborates in office two to three times per week.

Your Responsibilities

• Learn about the Raisin platform, business model, and systems to be able to support customers in the US market.
• Answer customer questions across voice and digital channels efficiently.
• Listen and understand the needs of our customers to create customer-oriented solutions.
• Create and implement optimised workflows and processes.
• Support our platform’s banking functions.
• Work across teams to creatively solve problems and complete projects.

Your Profile

• Interest in Financial Services / FinTech / Open Banking.
• A genuine interest in solving problems and a passion for helping others.
• Compatibility with a hybrid work environment.
• Customer Service experience and understanding of deposit products, payments, and banking (preferred).
• Proactive, self-motivated and organised style of work in fast-paced environments.
• Solution-driven and results-oriented approach.
• Fluent and professional level of English language.
• Based in/near our Manchester HQ and able to work in the office twice a week.

Join our mission

At Raisin, we care about each other and foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is driven by our ambitious team, which connects more than 75 different nationalities. We have 8 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich, New York and Salt Lake City.

We celebrate our hard work and achievements with events like our yearly summer and winter party, as well as smaller get-togethers.

Equal Employment Opportunity

Raisin is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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Salary: GBP 24000 - 36000 per year