Night Customer Support Team Leader

Team Leader (Night Time) 12 month FTC

Location: Tameside

Salary: £16.45 per hour

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

About The Role

We are looking for a proactive and motivated Team Leader (Night Time) to join our Tameside Community Support team. This is an excellent opportunity for an experienced supervisor who enjoys leading people, delivering outstanding customer service, and working within the local community.

In this role, you will be responsible for supervising and supporting a team of Community Support Officers, ensuring high standards of service delivery throughout the night. You will play a key role in coaching and developing your team, maintaining strong relationships with key stakeholders, and ensuring all operational and contractual requirements are met.

What you will be doing

• Supervising, supporting and motivating a team of Community Support Officers during night-time operations.
• Delivering team briefings, allocating daily duties and ensuring full deployment across the service.
• Responding to customer enquiries and complaints professionally while delivering excellent customer service.
• Monitoring team performance, carrying out patrol visits, and ensuring compliance with Council guidelines and Health & Safety requirements.
• Liaising with clients, Greater Manchester Police, CCTV teams and other partner agencies to ensure effective service delivery.
• Managing administrative responsibilities including rotas, Return to Work meetings, holidays, uniform requests, investigations and other people management duties.

What we are looking for

• Previous supervisory or team leadership experience.
• Excellent communication and customer service skills with the ability to build strong working relationships.
• Ability to motivate, organise and support a team while working in a fast-paced environment.
• Confident dealing with challenging situations and making informed decisions under pressure.
• GCSE (or equivalent) in English and Maths.
• Full UK driving licence and competent IT skills, including Microsoft Word and Excel.
• What you will get in return:
• 25 annual leave days plus bank holidays.
• Enhanced Maternity and Paternity Package (subject to eligibility criteria).
• Health Cash Back Plan.
• Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising and wellbeing.
• Pension Scheme.

If this sounds like the job for you, we'd love to hear from you. Apply today and become part of a team committed to delivering an outstanding service to the local community.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees