Junior Technical Writer

Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for a Junior Technical Writer to join our Education & Enablement team in Manchester. You will play a key role in translating complex product functionality and workflows into clear, accurate, and accessible documentation for both customers and internal teams.

This role is critical to ensuring that our Help Center, release communications, and knowledge resources are easy to understand, up-to-date, and aligned with how our products evolve.

What You'll Do

• Created and updated Help Center articles and workflow guides to reflect the latest product functionality
• Partnered with Product and Engineering teams to gather context on new features and translate technical details into user-friendly documentation
• Supported the development and publication of release notes that clearly explain product changes and their impact on users
• Collaborated with Services and Support teams to develop documentation that supports customer onboarding and implementation
• Reviewed and updated screenshots, visuals, and existing content to ensure accuracy and consistency across knowledge resources

What You'll Need

• Junior Technical Writer with 0–2 years of professional experience in technical writing or product documentation, or equivalent experience developing content for software products
• Humble, open, and curious. You are eager to learn how products work and how users interact with them, and you continuously improve your craft
• Detail-oriented and quality-driven. You care about accuracy, clarity, and consistency, and take pride in producing polished content
• Proactive and organized. You manage multiple content updates and priorities while maintaining strong attention to detail
• Collaborative and communicative. You work effectively with Product, Engineering, and customer-facing teams to gather information and ensure alignment

Our team is based in the United Kingdom, and we are a hybrid-friendly organization. You will collaborate closely with global teams while supporting UK-focused products and customers.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.

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Salary: GBP 25000 - 32000 per year