Junior Customer Service Officer

Role Overview

As a Junior Customer Service Officer, you'll play a key role in ensuring customers receive the best possible experience during our marketing campaigns. You'll act as the bridge between clients, customers, and our marketing team — providing assistance, answering queries, and ensuring every interaction reflects our brand's professionalism and care.

This is a great opportunity for someone who enjoys helping others and is eager to develop a career in customer service and marketing.

Key Responsibilities

• Deliver outstanding customer service during marketing events and campaigns.
• Engage with customers in person and over the phone to provide information about products and services.
• Handle enquiries, feedback, and concerns in a professional and timely manner.
• Support the marketing team in promoting client brands and ensuring customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with colleagues to ensure smooth campaign operations.
• Participate in training to enhance communication and customer service skills.

What We're Looking For

• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional manner.
• Strong problem-solving and listening skills.
• Positive attitude with a willingness to learn.
• Ability to work effectively in a fast-paced team environment.
• No previous experience required, full training provided.

What We Offer

• Comprehensive training and one-to-one mentorship.
• Clear opportunities for career progression within customer service and marketing.
• Supportive and collaborative team culture.

Begin your career with us today

If you're passionate about providing exceptional customer experiences and want to grow within a dynamic marketing environment, apply now and join a company that values teamwork, communication, and professional development.

Job Type: Full-time

Pay: From £30,000.00 per year

Benefits

• Additional leave
• Bereavement leave
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sabbatical
• Sick pay

Work authorisation

• United Kingdom (required)

Location

• England M2 6FW (required)

Work Location: In person

Salary: GBP 24000 - 36000 per year