Customer Service Operator

Who are we?

Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years.

With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.

If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.

Position Summary

To build, manage and maintain relationships with customers as directed by the customer service manager. Manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

This is where you come in

We are currently looking for a Customer Service Operator to join our Europa team. You will need a good telephone manner and experienced managing a busy inbox. Ideally come from a freight background and be able to proactively deal with situations & problem solve.

Our Ideal Person

• Strong, confident personality with administrative and/or customer service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• The ability to prioritise and to work under pressure of workload and within a targeted environment.
• A good head for numbers is required.
• Commercial Office experience preferred.
• Excellent communicator and dedication to excellent customer service
• A desire to improve the Gross profit margins.

In this role, you will

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner.
• Be responsible to communicate Providing updates for customers through either phone or email facet.
• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
• Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
• Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered.
• Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
• Ensure that the commodity codes and invoices are correct and processed for dispatched.
• Ensure that problematic tasks that are held for any reason are rectified in a timely manner.
• Be proactive in approaching and engaging with existing customers to generate income
• Support the Customer Service Manager with statistics that highlights customer performance and trends via the Customer Service Database Leonardo.
• Respond in a timely manner to problem or concerns from customers within the required turnaround time.
• Undertake any other duties as requested by their line manager, commensurate with the role.
• Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’

What you can expect from us

• Excellent salary package between £28,931k-£32,403.00k depending on experience.
• Free Car Parking.
• 25 days annual leave, plus all UK bank holidays.
• Enhanced Maternity / Paternity & Adoption pay.
• Employee Wellbeing Programme.
• Referral Bonus Scheme.
• Charity 50-50 & Long service awards.
• A fantastic working culture which promotes excellent work/life balance.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.

Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

“Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Talent Team. Please do not submit speculative CV’S. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner”

Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.