ABOUT US

Your Hometown Dentist is a different kind of dental group: operator-led, clinician-run, and unapologetically community-focused. We are a growing network of local dental clinics across Ontario -- built on the belief that quality dental care belongs in every community, not just major urban centres.

We host Free Dental Days every month for uninsured neighbours. We show up for the people in our communities -- and we are looking for an Office Manager who wants to do the same.

THE OPPORTUNITY

This is a leadership role with real purpose. You will manage daily clinic operations, lead the administrative team, and help ensure that every patient -- regardless of coverage -- has a smooth, dignified experience from the moment they call to the moment they leave. As our London and Ingersoll locations grow, so does the opportunity for the right person to take on a broader multi-clinic role.

SCHEDULE

Monday to Friday, full-time (37-42 hours/week). This role may include travel between local clinics.

WHAT YOU'LL DO

Lead and coordinate the front-desk and administrative team, setting the tone for a positive, productive clinic culture

Oversee patient scheduling, flow, and experience from first call to post-appointment follow-up

Manage billing, insurance submissions (including CDCP, ODSP, ODA fee guides), accounts receivable, and daily financials

Monitor key business indicators and clinic performance, identifying opportunities for improvement

Ensure full compliance with provincial health regulations and infection-control standards

Handle supply ordering, vendor relationships, and inventory management

Support recruitment, onboarding, scheduling, and performance management of clinic staff

Prepare reports and communicate operational updates to ownership

WHAT WE'RE LOOKING FOR

3-5 years of experience in dental office management or senior dental administration -- required

Proficiency with dental practice management software (Tracker, Cleardent, Dentrix, or similar)

Solid knowledge of dental billing, insurance coordination, and accounts receivable processes

Proven leadership ability: you know how to motivate a team and resolve conflict calmly

Strong organizational and multitasking skills in a fast-paced environment

Excellent written and verbal communication skills with patients and colleagues

Experience with staff scheduling, payroll administration, and budget oversight

University or college diploma in business or office administration is an asset

Multi-location management experience is a strong asset

WHAT WE OFFER

Competitive salary of $65,000-$80,000 annually, based on experience

Comprehensive dental benefits for you and your family

Extended health and vision coverage

Paid vacation and personal days

RRSP matching to support your financial future

Continuing education and professional development support

A genuine, collaborative team culture -- no corporate red tape

The chance to grow with a multi-clinic group that is just getting started

HOW TO APPLY

Send your resume and a brief cover letter to our hiring team, communitysmiles.ca@gmail.com. We review every application and will reach out to candidates selected for an interview. We are an equal-opportunity employer committed to building a team that reflects the diversity of the communities we serve. Accommodations are available at any stage of the hiring process upon request.

Pay: $65,000.00-$80,000.00 per year

Benefits

Dental care
Extended health care
Paid time off
RRSP match
Vision care

Application question(s)

Do you read and write English fluently?
Are you a Canadian citizen or have PR status?
Do you currently reside within a reasonable distance of the location for which you are applying?
Have you worked in a dental or denturist office?

Work Location: In person