Lab Technician

The Organization

We are a provider of high-quality healthcare with 10 clinics in the GTA and Southwestern Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment.

We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient centre.

Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.

Our Mission

To set new standards in the delivery of comprehensive, efficient and cost-effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

For more information, please go to www.kmhlabs.com

The Role

Are you a patient-focused Lab Technician with strong clinical support skills and a passion for delivering a positive patient experience? Do you thrive in a fast-paced environment and take pride in ensuring patient safety and comfort?

KMH Cardiology Centres Inc. is growing, and we are recruiting for a full-time MRI Assistant for our MRI team in Kitchener.

The Accountabilities

The goal of this position is to provide an excellent service experience to our patients by supporting MRI Technologists in clinical operations and service delivery, and to play a pivotal role in ensuring a seamless and safe MRI experience for every patient. The key accountabilities of the role include:

• Coordinate patient care during MRI scans including checking in, prepping, escorting to changing and exam rooms, answering questions and monitoring the waiting room.
• Complete MRI safety screening and review patient history with patients prior to the exam, ensuring all questions are answered and relevant reports and prior images are in the chart and on PACS.
• Obtain missing reports, implant cards, eGFR results and prior images from Connecting Ontario, doctor’s offices, patients, Pocket Health or internal tasks; upload CD/DVDs as required.
• Instruct patients on gowning and removal of contraindicated items and explain the MRI procedure including IV and possible Gadolinium reactions, breath-holds and hearing protection.
• Start and remove IV access on patients (IV certified/trained) and assist the MRI Technologist with patient positioning before the hand-off.
• Assist with special patient needs (wheelchair, walker, CDs, image/report requests) and provide guidance to family members and caregivers.
• Prepare supplies and exam areas for daily IV and Gad studies; check, restock and organize MRI drawers, injection basket and supply cabinet.
• Perform daily cleaning of the MRI area (excluding Zone 4), maintain the cleaning log and manage lab laundry as needed.
• Push prior MRI images from PACS to the scanner for research and CD/DVD requests; perform CD/DVD burning and verification.
• Support MRI Technologists with Radcons, rescheduling, rendering, recalls, schedule optimization and same-day cancellations or fill-ins to maximize daily capacity.
• Assist in medical emergencies under the direction of MRI Technologists and the supervising physician and collaborate on incident report documentation.
• Complete monthly WTIS reporting and inventory and crash cart counts; perform chart checks per the chart check checklist.
• Update Cerebrum and perform medical administration tasks (linking, uploading, scanning, faxing and referrals) in support of patient care.
• Ensure patient confidentiality and privacy, build rapport with patients, and collaborate with internal teams to meet team performance metrics.

Required Skills and Experience

• Lab Technician registration with MLPAO or OSMT/CSMLS
• Phlebotomy experience is preferred
• IV training/certification is an asset.
• MRI Assistant certificate is an asset.
• BLS
• Cardiology or diagnostic imaging experience is an asset.
• Proven ability to work proficiently in a busy, fast-paced clinic environment.
• Self-directed, detail oriented with an ability to multitask, establish priorities and achieve objectives with minimal supervision.
• Strong knowledge of medical terminology
• Excellent verbal and written communication skills
• Good telephone etiquette
• Good conflict resolution, analytical and problem-solving skills
• Proficiency in technology including MS Office and EMR systems.
• Excellent time management and organizational skills
• Able to deal with sensitive information with a high degree of diplomacy.
• Team player with good interpersonal skills and flexibility

Our team is passionate about healthcare and includes clinical, clinical support and business roles with an entrepreneurial approach. The MRI team takes pride in our patient-focused environment and works very closely with other clinical and service teams at KMH.

This is a full-time position scheduled for 5 days per week Monday–Friday. 1–2 Saturdays per month are required on rotation with the team.

The shift will be 8 hours per day scheduled between: 7:30 AM – 3:30 PM. Days and hours may vary based on operational and staffing needs.

This role reports to the Technical Manager, MRI.

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

Please submit your current resume and cover letter to apply for this position.

Follow us on https://ca.linkedin.com/company/kmhcardiologycentres

Thank you for your application. Background check and immunizations required. Only candidates selected for an initial virtual or telephone interview will be contacted. No agencies please.

Pay: From $24.00 per hour

Benefits

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness program

Application question(s)

• Do you have experience in Phlebotomy?
• Do you have experience in MRI?
• Do you have clinic experience?

Licence/Certification

• Lab Technician registration (required)

Work Location: In person