Compliance Officer - Onsite Doral, FL

WORK ENVIRONMENT

Professional office, business casual, cubicle

CANDIDATE RESPONSIBILITIES

• • Contact constituents/complainants to discuss the details of the complaints that are filed.
• • Read state statute and compare with complaints to analyze the issue.
• • Communicating with the public, so good customer service skills are a MUST.
• • Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• • Provide any resources or referrals, as appropriate.
• • Send a written correspondence to the complainant once approved by the supervisor.
• • Close the case out by adding the appropriate codes/activities/statues in Versa.
• • Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS

• • Communicate verbally and in writing appropriately
• • Read and interrupt Florida statutes
• • Previous experience working with the public in a professional work environment
• • Exceptional organizational skills
• • Commit to the project time line

Requirements

Skill

Required / Desired

Amount

of Experience

Ability to speak and understand English

Required

High school diploma

Required

Excellent written and oral communication with the public

Required

Ability to read and interrupt Florida State Statues

Required

1

Years

Experience working with the public in a professional work environment

Required

3

Years

Experience working with the public and analyzing complaints

Required

1

Years

Experience using Versa

Highly desired

Experience using OnBase system

Highly desired

Bachelors Degree

Highly desired