Front Desk Lead & Office Manager

Front Desk Lead & Office Manager – Brickell Location

Centner Wellness is Miami’s premier hub for cutting-edge wellness, biohacking, and integrative therapies. Our mission is to empower our clients to heal, optimize, and thrive by combining science-backed modalities with intentional care and elevated service.

We are seeking a Front Desk Lead & Office Manager for our Brickell location. This is a leadership role responsible for daily operations, client retention, inventory management, cleanliness standards, social media content creation, and front desk systems.

Key Responsibilities

Location Oversight & Operations

• Support Management Team with full day-to-day operations, including inventory management, reporting, and dashboard maintenance.
• Manage Spa attendants, ensuring the facility remains pristine at all times, including laundry, treatment room upkeep, and overall facility maintenance

Lead Management & Client Retention

• Collaborate with Sales Team, including calling and nurturing inbound leads
• Follow up with warm and existing leads to support conversion
• Ensure consistent communication and follow-up with guests
• Maintain detailed notes and pipeline organization
• Capture client testimonials, success stories, and guest experiences to support marketing and social media initiatives.
• Identify opportunities to showcase client journeys, events, and wellness outcomes through authentic content.

Front Desk & Systems Management

• Process invoices accurately and efficiently
• Manage appointments correctly in CRM system
• Collect deposits and ensure proper booking protocols are followed
• Confirm appointments and maintain schedule accuracy
• Provide detailed knowledge of services, packages, and memberships
• Communicate effectively and professionally with all guests
• Support Management Team in running and maintaining critical business reports
• Create and coordinate basic photo and video content for social media, including client experiences, team highlights, and behind-the-scenes moments.
• Assist with maintaining social media content calendars and ensuring a consistent flow of content from the location.

Requirements

• Strong organizational and operational skills
• Strong data analysis and spreadsheet skills (Excel, Sheets, etc.)
• Experience using CRM systems (Go High Level preferred)
• Experience using Zenoti or similar booking software
• Ability to manage inventory and operational logistics
• Comfortable capturing content for social media and collecting client testimonials; experience with Canva, CapCut, or similar tools is a plus.
• Comfortable overseeing cleaning duties and maintaining high standards
• Sales-minded with a focus on client retention
• Professional, confident, and proactive communicator
• Full-time position

Ideal Candidate

• Has experience in a wellness center, med spa, clinic, or luxury fitness environment
• Thrives in leadership and accountability
• Is hands-on and not afraid to clean, organize, and maintain high standards
• Understands operations, client experience, and the role authentic content plays in building brand awareness and client engagement.
• Is aligned with longevity, detoxification, and proactive health

About Centner Wellness

At Centner Wellness, we redefine what it means to thrive. Our environment is built for those who embrace innovation, root-cause solutions, and elevated standards. We are looking for someone who is ready to take ownership of a location and grow with a mission-driven company.

Work Location: In person

Work Location: In person