HR Coordinator I

NorthStar Memorial Group is seeking an HR Coordinator I at our Home Office in the Houston Galleria area. Here, we believe in empowerment. NorthStar Memorial Group’s open-door policy means our voices are heard, and our ideas matter.

As highly empathetic individuals, we are committed to providing support and guidance to our on-site teams, empowering them to better assist and guide our client families during their most difficult moments. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence and care for the customers we serve.

Responsibilities

• Monitor and organize the Human Resources group ticketing system
• Assist with the onboarding process, including preparing offer letters and initiating pre-employment background checks.
• Process I-9 forms and complete E-Verify submissions.
• Perform basic audits of HRIS data to ensure accuracy.
• Coordinate with other departments (Payroll, Benefits, IT, etc.) to support new hire setup.
• Process routine employee personnel changes under guidance.
• Support termination processing and updating records.
• Respond to basic HR inquiries and route complex questions as appropriate.
• Perform clerical duties such as copying, scanning, filing, and document preparation.
• Create and maintain complete and accurate employee files.
• Provide customer service support by addressing employee HR questions.
• Answer incoming calls and assist or escalate as needed.
• Assist with HR sponsored activities at the Home Office.
• Complete employment verification requests.
• Sort and scan incoming mail and deliver to appropriate recipients.
• Assist with ad-hoc HR projects as needed.

Qualifications

• Associate Degree in Business or HR or equivalent work experience
• 2+ years of Administration or Human Resource experience

Preferred Education & Experience

• Professional HR Certification – PHR or SHRM-CP
• Experiences with HR databases/HRIS systems/Applicant Tracking System

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.