Physician Practice Medical Assistant – Receptionist – Flex Role

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Job Title: Physician Practice Medical Assistant
• Receptionist
• Flex Role

Reports To: Practice Manager

Department: RPO Physician Partners – Dr. Stacey Jones

Location: 509 W Tidwell Road

Suite 100

Houston, TX 77091

Position Summary

The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice.

Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed.

Essential Job Functions

• Greet and assist patients, visitors, and vendors in a friendly, professional manner.
• Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.
• Verify patient insurance, collect co-pays, and process payments.
• Communicate appointment reminders and follow-up information to patients.
• Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.
• Ensure a clean, organized reception and waiting area.
• Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.
• Process incoming and outgoing patient referrals.

Scope of Work

• The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).
• This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.
• A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a healthcare reception or front desk role.
• Previous experience in a medical assistant role.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).
• Demonstrated ability to multitask and provide excellent customer service.
• Basic understanding of insurance verifications and billing processes.

Preferred Qualifications

• Medical Assistant certification (CMA, RMA) if performing clinical duties.
• 1+ years of experience working in a physician’s office, clinic, or outpatient healthcare setting.
• Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.
• Knowledge of medical terminology and HIPAA regulations.
• Fluency in Spanish is preferred (but not required).

Skills

Administrative Skills, Billing, Calendar Management, Cerner, Certified Management Accountant (CMA), Certified Medical Assistant, Clinical Assessment, Clinical Support, Co-Payments, Communication Skills, Customer Support/Service, Dental Insurance, Epic Systems, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, High School Diploma, Interpersonal Skills, Medical Assistance, Medical Office, Medical Office Administration, Medical Record System, Medical Records, Medical Terminology, Microsoft Office, Multitasking, Operational Communications, Operations Management, Organizational Skills, Outpatient Care, Patient Care, Patient Follow-up, Physician Assistant, Record Keeping, Regulations, Schedule Development, Telephone Skills, Vision Plan

About the Company

RPO PHYSICIAN PARTNERS