Mental Health Medical Receptionist

About: Texas Behavioral Health is a leading psychiatry and behavioral health provider serving Houston-area patients at four convenient locations in Pearland, Pasadena, Friendswood, and River Oaks, Texas. The experienced board-certified psychiatrists and highly trained therapists work together in a comfortable outpatient setting to help patients with a wide range of psychiatric and behavioral health needs.

Medical Receptionist role: Reporting to the Clinic Manager, the Medical Receptionist will be the first point of contact for all patient inquiries. The successful candidate will be able to multitask and have the necessary skills to work in a fast paced environment.

Job Description (what you will do)

Client Service

• Check in and greet patients in a pleasant, and professional manner upon arrival.
• Answer patient inquiries in a polite, yet professional manner.
• Resolve any problems or issues that a patient may have.
• Disclose the following office policies: cancelation notices and no-show fees.

Call Management

• Answer all phone calls in a punctual and professional manner while meeting the call targets as set by management. Calls cannot be missed.
• Check voicemail messages, make sure to obtain complete information before routing the call.
• Attend to faxes received in a timely manner (check fax machine once every hour)
• Call in appointment reminders for all providers.
• Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider. In case of emergency (demise of a patient) office manager and provider MUST be informed immediately. Be sure to note any conversations that occur also.

Insurance verification

• Schedule patients while paying close attention to obtaining and inputting the correct and required information (for billing purposes). Reverify information with the patient before ending the call.
• Complete insurance verification for all providers in the facility. Insurance verification should be done each time the patient comes in for a visit, to ensure patient insurance is still active/accurate.
• Ensure all patient balances are accurate and up to date.
• Explain to the patient any inquiries they have about their insurance. If unable to answer inquiries, employees can get with a biller or supervisor to find the best solution.
• Must be able to keep up with patients' statements and report.

Administrative tasks

• Receive packages and, make sure they are attended to and distributed to the appropriate person.
• Keep patient files organized and confidential.

Collaboration and Teamwork

• Work well with fellow employees.
• Ensure there is someone there to cover you when leaving your desk.
• Dress according to the dress code provided for your department scrubs). Look presentable.

You have the following skills

• Must be able to provide excellent patient care and handle difficult situations if necessary.
• Must be organized.
• Must have excellent written and oral communication skills.
• Must know how to document properly.
• Must be punctual and have reliable transportation.
• Must be willing to travel in between locations.
• Must be willing to work as a team player with fellow peers and providers.