Guest Ambassador

Division Grand Hyatt Nashville

Description

The Guest Ambassador enhances the guest experience by providing personalized services, arranging reservations, and delivering information to ensure a memorable stay. This role directly impacts guest satisfaction, loyalty, and the overall reputation of the property.

How You’ll Shape The Experience & Future

• Provide information on hotel services, local attractions, dining, and entertainment.
• Make reservations, secure tickets, and arrange transportation and travel details.
• Handle VIP requests, including special product orders and turndown services.
• Arrange for laundry, cleaning, and repair services for guests’ belongings.
• Assist with administrative tasks, including authorizing credit applications.
• Facilitate the sending and receiving of guest packages.
• Act as host for morning coffee service and create warm guest interactions.
• Report suspicious behavior to hotel security to maintain a safe environment.
• Consistently greet guests in a professional, friendly manner to elevate their experience.
• Perform additional duties as assigned to support the Front Office team.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong guest service orientation with a welcoming and professional demeanor.
• Ability to follow detailed instructions and perform routine tasks consistently.
• Reliable problem-solving and multitasking abilities in a fast-paced environment.
• Physical capability to assist guests by lifting and carrying belongings.
• Discretion and attentiveness when handling sensitive guest needs or information.

Professional Experience

• Previous guest service or hospitality experience preferred.
• Demonstrated ability to provide personalized and efficient service.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Pay Rate: $18/hour

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate.

HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.