Logistics Operations Manager

Title

Logistics Operations Manager

Operations – POS

Reports To

VP, Operations POS

About Payroc

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

Position Overview

The Logistics Operations Manager is responsible for leading the day-to-day execution of warehouse operations, inventory management, logistics coordination, and purchasing activities to ensure products move efficiently throughout the organization.

This is a highly hands-on leadership role that combines operational oversight with active participation in warehouse activities, requiring a leader who is equally comfortable developing processes, managing vendor relationships, and stepping in to support shipping, receiving, inventory, or fulfillment when needed.

Reporting to the VP of Operations, the Logistics Operations Manager plays a critical role in maintaining inventory accuracy, optimizing warehouse workflows, managing supplier relationships, and ensuring products are available to meet customer demand.

The position partners closely with Purchasing, Sales, Customer Service, Accounting, and Leadership to drive operational excellence, improve efficiency, and support the company's continued growth.

The ideal candidate is a proactive, detail-oriented operations professional who thrives in a fast-paced environment, enjoys solving problems, and leads by example. They are comfortable making independent decisions, continuously improving processes, and balancing strategic operational planning with hands-on execution to keep the business running smoothly.

Duties and Responsibilities

• Logistics & Warehouse Operations
• Oversee daily warehouse operations including shipping, receiving, inventory movement, and order fulfillment.
• Supervise and support warehouse staff.
• Coordinate inbound and outbound shipments and carrier relationships.
• Resolve shipping delays, shortages, damages, and logistics-related issues.
• Maintain warehouse organization, operational efficiency, and safety standardss
• Coordinate warehouse equipment maintenance and operational needs, including forklift maintenance and service scheduling.
• Manage forklift certification scheduling and compliance requirements.
• Assist in developing and improving warehouse and logistics procedures.
• Inventory Management
• Monitor and maintain inventory accuracy across all warehouse locations.
• Oversee cycle counts, inventory reconciliations, and stock adjustments.
• Ensure inventory availability to support customer demand and operational requirements.
• Identify and resolve inventory discrepancies and process gaps.
• Maintain accurate inventory and operational data within ERP systems.
• Partner with Purchasing to monitor inventory levels, identify replenishment needs, and support product availability.
• Provide inventory analysis and operational insights to assist with purchasing decisions and inventory planning.
• Purchasing & Procurement
• Source products, materials, and operational supplies from vendors
• Create and manage purchase orders
• Track open orders, vendor lead times, and incoming shipments
• Develop and maintain vendor and supplier relationships
• Assist with negotiating pricing, delivery schedules, and purchasing terms
• Monitor purchasing needs to maintain appropriate inventory levels
• Operational Leadership
• Work closely with the VP of Operations to support company growth and operational initiatives.
• Identify opportunities for process improvement and cost savings.
• Make independent operational decisions in a fast-paced environment.
• Collaborate cross-functionally with Purchasing, Customer Service, Sales, Accounting, and Leadership teams.
• Assist in developing scalable operational processes and best practices.
• Support operational reporting and performance metrics related to inventory, fulfillment, and logistics.

Qualifications

• 3+ years of experience in logistics, warehouse operations, inventory management, or supply chain operations.
• Prior experience supervising warehouse or operational staff preferred.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to work independently and manage multiple priorities.
• Experience coordinating freight shipments, carrier relationships, and logistics operations.
• Strong understanding of inventory control and warehouse management practices.
• Proficiency in ERP systems and Microsoft Excel.
• Strong communication and leadership abilities.
• Hands-on, proactive approach with attention to detail.

Preferred Qualifications

• Experience with NetSuite or similar ERP systems.
• Knowledge of domestic and international shipping processes.
• Forklift certification or warehouse safety experience is a plus.

Working Conditions

• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations.
• The successful candidate must be able to perform the essential functions of this position, with or without reasonable accommodation. This includes the ability to regularly lift and move items weighing up to 25 pounds and perform physical tasks such as standing, walking, bending, reaching, and moving throughout the warehouse or worksite.

Travel Component

• NA

Job Classification

• Exempt

Equality

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate.

Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package.

We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process.

Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.