General Manager - Restaurant

General Store Manager — Nick the Greek (San Diego)

Locations

Plaza Sorrento (Mira Mesa Blvd)

Schedule: Full-time, salaried; requires open availability including nights, weekends, and some holidays. Typical workweek ~45–50 hours.

Experience: 5+ years as a General Manager or Senior Assistant GM in fast-casual or quick-service restaurants with high-volume operations.

About Nick the Greek

Nick the Greek is a fast-growing fast-casual brand serving authentic Greek street food. We deliver speed, consistency, and genuine hospitality in a clean, modern environment. Learn more at nickthegreek.com. Nick The Greek is expanding in San Diego so come grow with us!

Role Overview

You own the four walls of your restaurant: people, operations, sales, and profit. You develop winning teams, deliver exceptional guest experiences, and keep the business compliant and humming every shift. While you’ll be assigned to one “home” store, you may support nearby locations as needed. MUST be able to work the cook line, prep, and work a POS when necessary.

You are an active member of store Team, working a shift from time ot time to meet labor numbers. Able to speak Spanish is a big plus.

Key Responsibilities

People & Culture

• Recruit, hire, and onboard a high-performing, diverse team; maintain a strong bench for all roles.
• Build schedules that meet demand while protecting labor targets and compliance requirements.
• Coach, recognize, and hold team members accountable; conduct performance reviews and corrective actions.
• Model a safe, inclusive, and respectful workplace aligned to company values.

Guest Experience

• Set and enforce hospitality standards at the counter, on third‑party platforms, and for catering.
• Resolve guest issues on the spot with empathy and ownership; monitor reviews and drive service recovery.

Operations & Food Safety

• Ensure every shift meets standards for food quality, speed of service, cleanliness, and maintenance.
• Oversee opening/closing, cash management, deposits, and loss prevention.
• Maintain strict food safety: temperature logs, date/label systems, allergen procedures, and sanitation.
• Maintain all health permits; ensure at least one Certified Food Protection Manager on staff and all food handlers hold valid cards (company-paid) per California rules.

Financial & Administrative

• Own P&L results; manage controllables (COGS, labor, waste) to targets.
• Forecast sales, schedule labor to demand, and place accurate orders; manage inventory and vendor relationships.
• Analyze KPIs daily and weekly; create action plans to improve results.

Growth & Community

• Execute local store marketing, neighborhood partnerships, and event/catering outreach.
• Uphold brand standards across in-store and digital channels (menus, photos, pricing, promos).

Qualifications

• 5+ years of progressive leadership in fast‑casual/QSR; prior GM experience strongly preferred.
• Proven success leading teams of 20+ in a high-volume, fast-paced environment.
• ServSafe (or equivalent ANAB‑CFP) Certified Food Protection Manager (or obtain within 60 days); valid California Food Handler Cards for all staff; working knowledge of California health and labor regulations for restaurants.
• Strong command of restaurant analytics: labor modeling, food cost, inventory turns, and cash controls.
• Proficiency with POS systems, delivery marketplaces, scheduling/inventory tools, and basic spreadsheets.
• Excellent communication, coaching, conflict resolution, and guest recovery skills.
• Physical requirements: stand/walk for long periods; lift up to 50 lbs; bend/kneel/reach; work near heat/cold.
• Reliable transportation to travel among San Diego locations as needed.

Success Metrics (KPIs)

• Guest experience, People, Operations, Financial, and Speed.

Compensation & Benefits

Competitive Compensation; meal benefits. Final offer depends on experience, location, and results.

Compliance Notes (California)

• Company pays for required Food Handler training/exams and compensates time to complete them.
• Ensure meal and rest breaks, reporting-time pay, and split‑shift premiums are scheduled/paid properly.
• Maintain records and postings required by California Labor Commissioner and local agencies.

Equal Opportunity

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply

Apply here on Indeed or at Join the Team at Nick The Greek.com. For nickthegreek.com Be sure to download the application, fill it out, and upload the completed application with your submission.

Job Type: Full-time

Pay: From $67,200.00 per year

Work Location: In person