Tier 2 / Technical Support Engineer

Tier 2 Systems & Network Engineer (MSP)

Location: In-Person

Company: Shield Logic MSSP

Employment Type: Full-Time

Compensation

$50–$55 per hour (based on experience)

About Us

Shield Logic MSSP is a growing Managed Security Services Provider (MSSP) supporting small and mid-sized businesses throughout Southern California. We provide proactive IT management, cybersecurity services, cloud solutions, backup and disaster recovery, and strategic technology consulting.

We are seeking an experienced Tier 2 Systems & Network Engineer who thrives in a fast-paced MSP environment and enjoys solving complex technical challenges while delivering exceptional customer service.

MSP experience is strongly preferred. Candidates without managed services experience may not be considered.

Position Overview

As a Tier 2 Systems & Network Engineer, you will work closely with our senior engineering team to support and maintain client environments. This role requires strong troubleshooting skills, excellent communication abilities, and hands-on experience with Microsoft, networking, security, virtualization, and business continuity technologies.

You will regularly work within our technology stack, including

• ConnectWise Manage (PSA)
• ConnectWise Automate (RMM)
• IT Glue Documentation Platform
• Microsoft 365
• Fortinet Security Solutions
• Ubiquiti UniFi
• Datto BCDR
• Acronis Cyber Protect
• VMware and Hyper-V

The ideal candidate is customer-focused, organized, and capable of managing multiple priorities while maintaining a high level of professionalism.

Responsibilities

• Manage and support Windows Server environments (2016, 2019, and 2022)
• Administer Active Directory, Group Policy, DNS, DHCP, and file services
• Support and troubleshoot Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD)
• Deploy, maintain, and troubleshoot VMware and/or Hyper-V environments
• Configure and support Datto BCDR and Acronis Cyber Protect backup and disaster recovery solutions
• Manage and troubleshoot Fortinet firewalls, VPNs, VLANs, switching, and network infrastructure
• Support Ubiquiti UniFi wireless and switching environments
• Monitor and respond to alerts generated through ConnectWise Automate and security monitoring platforms
• Create, manage, and resolve service tickets within ConnectWise Manage
• Maintain accurate client documentation, passwords, procedures, and network information within IT Glue
• Troubleshoot system, network, cloud, and connectivity issues remotely and onsite
• Participate in client projects including migrations, upgrades, server deployments, Microsoft 365 migrations, and infrastructure refreshes
• Escalate and resolve complex technical issues while documenting solutions and procedures
• Deliver exceptional customer service and maintain strong client relationships

Required Qualifications

• 3+ years of experience in an MSP, IT consulting, or managed services environment
• Strong experience with:
• Windows Server administration
• Active Directory
• DNS and DHCP
• Microsoft 365 administration
• Network troubleshooting
• Experience configuring and supporting firewalls and VPN connectivity
• Understanding of TCP/IP, VLANs, routing, switching, and wireless networking
• Experience with backup and disaster recovery solutions such as Datto, Acronis, or Veeam
• Ability to work independently and as part of a team
• Strong written and verbal communication skills
• Excellent customer service and client-facing abilities

Preferred Qualifications

• Experience with:
• ConnectWise Manage (PSA)
• ConnectWise Automate (RMM)
• IT Glue
• Fortinet Firewalls and Security Solutions
• Ubiquiti UniFi
• Microsoft Intune
• Entra ID (Azure AD)
• Cloud migrations and Microsoft 365 deployments
• PowerShell scripting and automation
• VMware and Hyper-V virtualization
• Industry certifications such as:
• CompTIA Network+
• CompTIA Security+
• Microsoft Certifications
• Fortinet NSE/FCP Certifications
• VMware Certifications

Benefits

• Health Insurance
• Life Insurance
• Paid Time Off
• Referral Program
• Tuition Reimbursement
• Ongoing Training and Professional Development
• Career Growth Opportunities

Education

• Associate Degree or higher preferred
• Equivalent professional experience will be considered

Experience Requirements

• VMware or Hyper-V: 4+ years preferred
• Windows Server Administration: 4+ years required
• Microsoft 365 Administration: 3+ years required
• Fortinet Firewalls & Network Infrastructure: 4+ years preferred
• Active Directory, DNS, DHCP, and File Services: 4+ years preferred
• ConnectWise Manage and/or ConnectWise Automate experience preferred

Why Join Shield Logic?

At Shield Logic, you'll work alongside experienced engineers supporting diverse client environments while expanding your expertise in cybersecurity, cloud technologies, networking, business continuity, and managed services. We invest in our team and provide opportunities for professional growth, certification advancement, and long-term career development.

• Apply today by submitting your resume and a brief cover letter outlining your experience, certifications, salary expectations, and career goals.