Front Desk Agent - Part Time - Quick Hire!

The Crowne Plaza Minneapolis West is a distinguished hotel under the renowned IHG Hotels & Resorts brand, known globally for offering premium hospitality and comfort to travelers. Located in the vibrant city of Minneapolis, Minnesota, this hotel caters to a diverse clientele ranging from business professionals to vacationing families.

The property features modern amenities, well-appointed rooms, and meticulous customer service that aligns with the high standards of IHG Hotels & Resorts. Guests at the Crowne Plaza Minneapolis West enjoy a seamless blend of convenience and comfort, underpinned by the brand's commitment to excellence in hospitality. Regency Hotel Management, a respected leader in hotel management since 1965, operates this location.

Their ethos centers around driving maximum profitability for clients while delivering exceptional guest experiences through seasoned management and dedicated staff. Their commitment to hospitality excellence is evident in everything they do, fostering an environment where both guests and employees thrive.

The Front Desk Agent role at Crowne Plaza Minneapolis West is a pivotal position that embodies the core values of hospitality and customer service. This role is essential to the smooth operation of the hotel’s front office and directly impacts guest satisfaction and hotel revenue.

As a Front Desk Agent, you will be the first and last point of contact for guests, responsible for creating welcoming and efficient experiences during check-in, check-out, and throughout their stay. Your responsibilities extend to handling reservations, guest account management, and ensuring that all transactions and cash handling procedures are accurate and secure.

The position offers shift flexibility, with both AM and PM shifts available, catering to operational needs and work-life balance.

In addition to delivering exceptional guest service, the Front Desk Agent supports the Front Office Manager (FOM) in upholding company standards and the mission of delivering superior hospitality. The role demands proficiency in property management systems and the capacity to manage multiple tasks with accuracy and speed, adapting quickly to a fast-paced environment.

You will also employ suggestive selling techniques to maximize room revenue and be a knowledgeable ambassador of the hotel’s services and local amenities.

The ideal candidate will exhibit a professional appearance, strong communication skills, and a dedication to teamwork. Integrity and accountability are paramount, especially when handling financial transactions.

Your role will further include administrative tasks such as maintaining the cleanliness and organization of the front desk, coordinating with housekeeping and maintenance departments, and participating in department meetings. This comprehensive role forms the backbone of the guest experience and hotel operations, requiring detail orientation, sound judgment, and superior customer relations skills.

Anyone passionate about hospitality and eager to contribute to a dynamic hotel environment will find this position rewarding and impactful. The opportunity to grow within the well-established IHG Hotels & Resorts network and Regency Hotel Management's supportive culture makes this a compelling career opportunity.

• High school diploma or GED
• One year past audit or front desk experience preferred
• Accurately type a minimum of 30 words per minute
• Ability to operate computer and property management system software
• Ability to handle clerical duties such as filing and logging
• Must be honest and able to handle cash responsibilities
• Meet state licensing requirements if applicable

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