Walser Insurance Services Customer Service Representative

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For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation, technology, and a promise to deliver an exceptional experience every time.

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation

$16.00-$19.00

What You’ll Do

• Represent Walser Insurance Services in a positive and professional manner
• Ensure a positive customer experience
• Practice a consistent customer service process, as outlined in the agency procedure manual, when: Answering calls, managing underwriting documents, auditing newly written policies, cross selling new products and performing outbound calls to retrieve missing information.
• Maintain above average level of customer service skills to maintain high retention of current policy holders by adhering to the following: welcoming new customers to agency, answering emails/calls in a timely fashion, uncovering saving opportunities, asking for referrals, sending out birthday and thank you cards as well as making cancellation calls due to non-payment.
• Perform household annual reviews for purposes of updating the customer file and foster customer relationships by offering additional insurance protection with changes in customers’ needs
• Offering financial reviews and setting appointments for our customers with a life licensed sales staff
• Manage return mail
• Adhere to established agency policies and procedures regarding customer solicitation
• Update daily logs and spreadsheets for agency
• Maintain a high level of detail when documenting customer files
• Keep active insurance license(s), P&C
• Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring

• Customer service experience preferred
• Successfully complete the MN P&C exam within 60 days of hire
• Excellent communication and interpersonal skills
• Multitask and use of various computer applications

What’s In It For You?

• Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage)
• Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
• Career Growth & Opportunity for Advancement

We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.

• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
• Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
• Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.
• Employee Discounts: Enjoy exclusive employee discounts across products and services.
• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
• Community Involvement

Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.

• Employee Assistance Program (EAP) – Support for personal and professional challenges
• Referral Program – Earn referral bonuses for referring talented candidates

Apply today and help drive operational excellence at Walser Automotive Group!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

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