Office Manager (Customer Service & Scheduling)

North Star Sheets, an affiliate of Schwarz Partners, and corrugated manufacturing industry leader currently has an exciting opportunity available for an Office Manager (Customer Service & Scheduling) in Cottage Grove, MN. The Office Manager manages daily operations and staff for Customer Service and Scheduling support.

ESSENTIALS JOB FUNCTIONS FOR THIS POSITION

• Quickly and efficiently respond to internal and external requests related to order status, defects, expedites, troubleshooting, credits, pricing, delays, volume management, farm outs, order/scheduling related corrective actions and all order entry/customer interface portals.
• Resolve challenges with innovative solutions, systems and process improvements.
• Ensure expectations are met both internally and with our outside customers.
• Provide support to staff and be able to back up in their absence.
• Handle and resolve customer complaints while striving for permanent, ongoing resolution.
• Enter & proof orders, credits, resolve trim issues, handle escalated issues.
• Continuously audit processes and KPIs to certify we are meeting/exceeding goals and working to improve service.
• Provide superior customer satisfaction while maintaining our business strategy and integrity.
• Enforce a safe environment that allows people to work comfortably and at a high level of productivity.
• Interview, hire, train, coach and promote team members.
• Create and maintain documented SOPs and Work Standards.
• Facilitate Coach & Counsel sessions.
• Assist General Manager with price quotations and/or questions on existing customers to ensure customer satisfaction.
• Keep General Manager informed of problems and situations that may affect the performance of sales service, customer service, scheduling, and shipping.
• Partake in weekly Management meetings.
• Expense reduction.
• Advanced computer skills in MS Office Suite and other applications/systems.
• Teambuilding and supervision.
• Report and document preparation.
• Meeting and event planning.
• Office incentives (positive reinforcement).
• Additional duties as assigned.
• Comply with company policies and procedures and all applicable laws and regulations.

REQUIRED EDUCATION / EXPERIENCE

• High School Diploma.
• Min 5+ years’ experience in a leadership role, in a manufacturing environment.

PREFERRED EDUCATION / EXPERIENCE

• Bachelor’s Degree.
• Corrugated experience is a plus.

SKILLS & ABILITIES

• Proficient in Microsoft Office (Outlook, Excel, Word).
• Strong verbal and written communication skills.
• Ability to multi-task with continuous interruption while maintaining priority.

AS AN INDUSTRY LEADER NORTH STAR SHEETS OFFERS

• Year-round employment for job stability.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• Highly rewarding monthly Bonus program up to 21% your total monthly earnings! You are eligible for the Bonus program from your first day of employment!
• Weekly pay.
• 10 Paid holidays.
• Vacation time.
• Upward mobility opportunities for growth, training, and career advancement!
• A respectful, empowering, team-oriented and employee-friendly environment!
• North Star Sheets truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.