Inside Sales Representative - Charlotte, NC

Charlotte, NC Office

Full-Time - 100 % Work On-Site

Basic Function

The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.

Key Responsibilities

Customer Service & Sales Support

• Respond to inbound calls, emails, and online inquiries
• Provide customers with product, pricing, and availability information
• Process orders, returns, replacements, and account updates
• Troubleshoot basic order or service issues and follow standard workflows
• Maintain accurate documentation in CRM and internal systems

Inside Sales & Revenue Support

• Prepare quotes within established pricing guidelines
• Conduct routine outbound follow-ups on quotes and open orders
• Identify upsell and cross-sell opportunities
• Support field sales teams with documentation, samples, and scheduling
• Maintain strong product knowledge to guide customers effectively

Workload Expectations

• Manage high-volume daily customer communication
• Complete 5–15 quotes per day depending on complexity
• Process 20–40 orders or service tickets per day
• Maintain consistent follow-up on assigned quotes and customer needs
• Perform other related duties as assigned

Success in This Role Looks Like

• Accurate and timely order entry
• Consistent quote turnaround and follow-up
• High customer satisfaction scores
• Strong collaboration with internal and field sales teams

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Job Competencies

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Budget

Computer Skills

Conflict Management

Customer Service

Decision Making

Problem Solving

Product Expertise

Project Management

Results Driven

Sales Goal

Business Acumen

Sales Skills

Self-Development

Strategic Thought

Technical Skills

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Education / Training

This position requires a high school diploma.

Qualification/Experience

• 1–3 years of inside sales, customer service, or order management experience
• Strong communication, organization, and multitasking skills
• Ability to work effectively in a fast-paced environment

Computer & Technical Skills

• Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systems
• Basic knowledge: Microsoft Word: Office, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).