Teller

Job Title: Teller - Ashley Rd.

Location: 2732 Ashley Road Charlotte, NC 28208

Job Grade: 5

Working at Skyla Credit Union

Skyla offers a supportive, inclusive culture while providing opportunities for growth, learning, and career advancement. Making it a strong place to build both skills and meaningful connections.

Joining Skyla means having the support, tools, and guidance you need from day one.

• A welcoming culture where teammates and leaders genuinely care about your success and growth.
• A collaborative work environment focused on teamwork, development, and making an impact in the community.
• Flexibility and support to help you balance work while meeting member needs.
• A strong benefits package and meaningful perks that support your overall well-being: medical, vision, dental, 6% Match 401(k), Tuition Reimbursement, Paid Community Volunteer Opportunity, Paid Time Off, Quarterly Well Being Benefit, Interest Rate Perks on Deposit and Loan Accounts.

Our Values

We’re in your corner: we genuinely care about the well-being of our members and employees. We make possibilities reality!

We make an impact: we exist for our communities. We provide support and opportunities to meet the needs of our friends and neighbors.

We’re better together: we are a team. We work together to service and support our members and each other.

We’re on a journey together: we always look for improvement opportunities to benefit our members and employees. We believe that with continuous improvement learning, there is no limit to what we can achieve together.

We welcome everyone: we empower all by sharing different perspectives, unique abilities, thought processes, and creating a diverse and inclusive credit union.

primary functions

Under the direction of the Branch Manager, Assistant Branch Manager or Lead Teller, perform a variety of duties related to all phases of teller work, including proper receiving and disbursing of withdrawals, checks, deposits and payments. Maintain compliance with all credit union policies and procedures. Provide a positive and efficient member service experience.

responsibilities

• Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Adheres at all times to the “check cashing policy” and “deposit hold policy” and all policies related to job responsibilities.
• Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA Patriot Act.
• Issues official checks.
• Handles the disbursement of cash withdrawals.
• Processes Visa payments and cash advances.
• Processes coin transactions.
• Assist with the file maintenance on change of addresses and phone numbers.
• Balances cash drawers each day within the “Cash Balancing Standards” and reports results by the end of each business day.
• Under dual control opens and post night drop deposits daily.
• Consistently demonstrates a helpful, friendly attitude.
• Looks for opportunities to effectively educate members on the features and benefits of Credit Union products and services.
• Maintains proper amounts of currency and coin in till.
• Understands role in case of robbery, whether victim or bystander, and knows proper Robbery procedures.
• Knowledgeable of disaster recovery plan and post-disaster procedures.
• Maintains a neat and orderly work area and ensures that all negotiable and confidential records are properly secured.
• Comply with all Federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act.
• Perform job duties in accordance with the Credit Union's values, mission and vision.
• Performs other duties as assigned.

minimum requirements

• High School diploma or equivalent.
• Six months retail teller or retail experience preferred.
• Excellent communication and interpersonal skills and a desire to interact with members.
• Ability to handle high volume of transactions accurately and efficiently.
• Must have basic computer skills and ability to use Microsoft Outlook.