Guest Service Team Lead

Guest Service Team Leader - Master of Service and Leadership

Are you ready to lead with enthusiasm and ensure every guest leaves happier? As a Guest Service Team Leader at Team Primo's Ben & Jerry's, you will play a pivotal role in our scoop shop operations, particularly when senior management is not present. This position is perfect for detail-oriented leaders who thrive in a vibrant, community-focused environment.

You will guide shifts, delegate tasks, and inspire your team to excel in every interaction.

Immerse yourself in the heart of our daily operations, both in-store and during off-premise events. You'll become a flavor coach, managing guest interactions and ensuring operational excellence. This role requires a proactive approach, with a focus on maintaining high standards and fostering a supportive and energetic work culture.

Join Team Primo’s Ben & Jerry’s, where work meets fun and creativity. Established in 2008 by lifelong friends, our locally owned and operated franchise is dedicated to spreading joy through ice cream. We offer a dynamic work environment where every team member is valued and has the opportunity to grow.

Ready to become a leader in our team and make each day sweeter for everyone involved? Apply now to become a Guest Service Team Leader. We're looking for someone who is not only passionate about service but also eager to make a positive impact in the community and lead by example.

Position Overview

• Highlights: Leadership Development, Hands-On Training, Community Engagement
• Job Type: Part-Time Guest Service Team Leader
• Work Hours: Flexibility to work weekends and late nights required
• Base Pay: Competitive Hourly Rate + Tips
• Benefits: One free large item after each shift, complimentary birthday cake during your birthday month
• Location: Charlotte, NC

Required Experience

• Proven ability to lead and inspire a team in a customer service setting.
• Strong interpersonal and communication skills.
• Enthusiasm for community involvement and upholding high service standards.