Customer Service Partner

Company Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.

We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact.

That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

Customer Success Partner (Food Division)

Pay: $23.00 + $1.75 shift differential

Shift: Afternoon Shift (10:30 AM - 6:30 PM)

Work Set-up: Hybrid (4 days a week onsite, 1-day WFH)

Location: Charlotte, NC

Employment Type: Full-Time

Customer Success Specialist | Customer Experience Representative | Account Management | Order Management

A Customer Service Partner at SEE supports customers by providing helpful information, answering questions, and responding to complaints. They are the front line of support and they help ensure that customers are satisfied with products, services, and features. Process all orders efficiently, accurately including special instructions and in line with policies and procedures.

Advise Customer of any changes or impact on the Customer’s expectations of what they will receive and when (shortages, price / SKU discrepancies).

Why do we need you?

• Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit.
• To handle all incoming telephone calls dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs.
• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
• Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.
• Communicate with Account Managers (by email/phone), enabling complete visibility of key Customer issues.
• Play an active role in company change process through positive communication to internal and external Customers.
• To keep the Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.
• Record, take ownership and resolve Customer complaints in line with company KPI’s. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction.

Qualifications

• Relevant work experience in a Customer Service function preferred.
• Accurate Keyboarding skills.
• Experience with any ERP (Oracle, SAP, salesforce, etc.)
• Flexible with work hours – there will be a requirement to cover different time zones.
• Desire to challenge current processes for improvement
• Strong analytical skills, adept at problem solving and managing escalations.

Additional Information

Requisition id: 55805

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression.

The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

• Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver’s License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.

LINK1 MON1