HR Director

At Interstate AC Service, we are committed to creating an environment where we can take pride in ourselves, our colleagues, and our company. We support our employees through continued training and development to enhance personal and professional growth.

We are seeking an experienced Human Resources Director with a minimum of 10 + years’ experience, with 3-5 years experience in a leadership role in the Nashville, TN area.

This position will lead the people strategy for a multi-branch commercial HVAC/Plumbing/Mechanical services business. Own retention, talent acquisition, compensation strategy, M&A integration, payroll/benefits operations, and succession planning to build high-performing field and office teams aligned to service, retrofit, and construction portfolios.

Talent acquisition and retention

• Build role-specific recruiting playbooks (installers, service techs, installers, estimators, PMs.
• Stand up fast, field-friendly hiring workflows: structured interviews, skills assessments, SLAs, and candidate experience that shortens cycle time.
• Track and act on funnel KPIs: time-to-fill, days-in-stage, offer acceptance, quality-of-hire, early attrition.

Compensation strategy and total rewards

• Design market-based compensation architecture: geographic differentials, skill-based pay progressions, and service/project incentives aligned to margin and customer outcomes.
• Lead annual compensation cycles, market pricing, and pay equity reviews with finance and branch leadership.
• Oversee payroll operations and health benefits programs, including open enrollment, carrier/broker management, eligibility, audits, and compliance with plan documents.

Workforce planning and performance

• Implement performance management that is practical for field leaders: goal setting, coaching, and corrective action frameworks that improve delivery and documentation discipline.

M&A integration

• Lead HR due diligence, risk assessment, and people cost modeling.
• Drive Day 1 readiness, org design, policy/benefit harmonization, change communications, and retention planning for critical roles.
• Establish post-close integration milestones and success metrics (continuity of key personnel, time-to-productivity, policy adoption).

Succession planning and leadership development

• Create readiness matrices and development plans for key roles and leadership.
• Define career ladders and learning pathways (technical and leadership) with clear skill checkpoints and promotion criteria.
• Increase internal fill rate and bench strength through targeted stretch assignments, mentorship, and targeted training.

Compliance and HR operations

• Ensure multi-state employment compliance, licensing prerequisites, background checks, DOT/FMCSA applicability, and policy governance.
• Standardize HRIS configurations and field-friendly processes; drive data accuracy and self-service adoption.

Lead investigations and fair, consistent employee relations practices; coach leaders on early resolution and documentation.

Metrics and reporting

• Maintain HR analytics and dashboards highlighting: time-to-fill, offer acceptance rate, first-90-day retention, voluntary turnover, internal fill rate, labor utilization, subcontractor spend, and branch/project-level visibility.
• Translate insights into action plans with branch leaders; publish monthly scorecards and quarterly business reviews.
• 10+ years progressive HR experience, including 3–5+ years in a leadership role supporting field services, mechanical/HVAC, construction, or building services.
• Proven results improving time-to-fill, retention, internal fill rate.
• Expertise in compensation strategy, market pricing, and incentive design.
• Hands-on leadership of payroll operations and health care program/benefits administration.
• M&A integration experience: diligence through post-close execution.
• Familiarity with commercial HVAC talent markets, certifications and role profiles.
• Bachelor’s degree in HR, Business, or related field; SHRM-SCP or SPHR preferred.

Our employees enjoy the following benefits

• Free employee health insurance plan!
• Benefits start the first day of the following month of start date
• Dental, Vision, and Life insurance options
• Additional supplemental plans for consideration
• 401K with company match up to 2%
• Paid time off (PTO)
• Paid holidays (6)
• Opportunities to advance your career and pay
• Great company culture and a team who cares about YOUR success Year-round work – no layoffs!
• Employee referral bonuses
• All work is in and around the Nashville area, no long-distance travel

Interstate AC Service is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated fairly, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected characteristic.

We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.