Teller-Member Services Support Specialist (Floater)

ARE WE THE COMPANY FOR YOU?

Are you looking for a position that you can really enjoy? Resound Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment.

We are looking for a full time Member Services Support Specialist (Floater) to join our growing team! This position is located at our Nashville location.

ABOUT RESOUND CREDIT UNION

Resound Credit Union currently has seven locations that surround the Nashville area. These locations serve over 45,000 members. Founded in 1955, Resound Credit Union is guided by the philosophy of people helping people. At Resound, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service.

IS THIS POSITION FOR YOU?

The Member Services Support Specialist (Floater) functions as a Universal Associate and provides support for the Branch Operations areas, Call Center, and other departments as needed. Works toward the overall credit union goal of providing superior and quality service to members in a friendly, professional manner in person, by phone, and through all correspondence.

DUTIES AND RESPONSIBILITIES

• Functions as a Universal Associate by processing member transactions, including, but not limited to, deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
• Proofs and verifies transactions. Examines documents for endorsements and negotiability and detects and resolves discrepancies.
• Is alert and aware to help prevent fraudulent activity or errors that would result in a loss to the credit union.
• Assists in the Call Center by answering member calls and performing transactions. Assists members with Online/Mobile banking questions and password resets.
• Assists and provides support with operations within other departments as needed.
• Understands and adheres to all security policies and procedures.
• Understands and adheres to all Resound policies and procedures.
• Maintains strict confidentiality of all member information and records.
• Attends required training and department meetings as directed.

OTHER DUTIES AND RESPONSIBILITIES

Performs other duties as requested.

JOB SPECIFICATIONS

Education

Minimum high school diploma. Business school or other business training is desired.

Experience

Prefer one year of clerical experience. Previous teller or cash handling experience preferred. Personal computer experience is required.

Physical, mental and visual requirements

The responsibilities of this position require the ability to move freely from one area of the

building to another and to alternate between standing, sitting, and walking. Many of the duties are performed with a personal computer and require excellent visual, audio, and manual dexterity skills. Excellent verbal and written communication skills are needed. This position requires the ability to function in an environment of occasional high stress.

PERSONAL QUALIFICATIONS

Must have professional appearance, pleasant personality, and good communication skills. Must be very accurate and detail oriented. Strong initiative, positive attitude, flexibility, and dependability are needed in this position. Must be able to function as a team player and cooperate with co-workers, members, and business associates

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Skills

Administrative Skills, Banking Services, Call Center Operations, Call Centers, Communication Skills, Credit Union, Detail Oriented, High School Diploma, Manual Dexterity, Operational Support, PC (Personal Computer) Systems, Philosophy, Presentation/Verbal Skills, Team Player, Telephone Skills, Transaction Processing/Management, Writing Skills

About the Company

Resound Credit Union