Medical Front Desk Specialist

Be the First Smile Our Patients See!

Elite Sports Medicine + Orthopedics is looking for a friendly, organized, and dependable Front Desk Specialist to join our team! In this fast-paced role, you'll create an exceptional first impression by welcoming patients, guiding them through the registration process, answering questions, and helping ensure every visit runs smoothly.

You'll also provide operator support as needed, making you an essential part of our patient experience.

If you enjoy meeting new people and thrive in a dynamic environment, this is the perfect opportunity! This position travels between our five Middle Tennessee locations throughout the week, including Midtown and Centennial and sometimes Green Hills, Brentwood, and Franklin, giving you the chance to work with a variety of patients and teams.

MINIMUM ESSENTIAL JOB REQUIREMENTS

• Maintain patient confidentiality and comply with HIPAA and other guidelines established by the practice
• Politely greet patients as they arrive for scheduled appointments
• Enter and verify demographic and insurance information for new and established patients according to protocol; scan a copy of each patient's ID and insurance card into the EMR
• Ensure patients and providers receive and complete the appropriate forms and/or records for the appointment
• Discuss and collect co-pays, deposits and balances on patient accounts
• Complete daily facilities checklist as assigned
• Direct incoming phone calls to the appropriate extension when providing operator coverage
• Assist Medical Records department by scanning and queuing documents and by acting as the primary scanner of patient documents when working at satellite offices
• Assist Medical Records department by sending CCs to referring and primary care physicians as needed to maintain continuity of care
• Perform other administrative duties as requested by the Supervisor

KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS

• Minimum of high school diploma or equivalent
• College education or trade school preferred
• Ability to perform multiple and diverse tasks simultaneously with minimal error rate
• Experience working in potentially stressful situations
• High-level customer service and communication skills
• Excellent teamwork skills
• Preference for activities involving face-to-face interaction

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.