IT Administrator (On-Site)

About Elevate

Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention.

Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors.

Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.

Our team of 700+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram.

It Administrator (on Site) – Overview

As our IT Administrator, you will be the leadoff hitter for our internal support based on site in our Portland, OR office. You will focus on the employee experience, ensuring our processes and systems meet current and future needs. Your expertise in user experience will be vital as you execute and refine business processes, systems, and technologies to enhance user experiences.

In this role, you will support many different enterprise IT systems, improving cost effectiveness, and service quality.

Responsibilities

• Offers a strong understanding of the user experience (both internally and externally), executes and refines business processes, systems, technology, data, and information systems to achieve and exceed business outcomes.
• Maintain and drive robust technical standards, solutions, systems, and processes.
• Monitor events and check in on the internal team throughout the day, troubleshooting as needed.
• Act as the on-site support lead during meetings, ensuring conference rooms are operational (video conferencing, displays, connectivity), and escalating to AV specialists when needed.
• Assist the AV team with hands-on setup and teardown of in-studio demo environments, following detailed instructions for hardware placement, cabling, and basic system bring-up.
• Influence technology strategies and decisions with an elevated level of experience and knowledge.
• Ensure compliance with established security policies and procedures.
• Address training needs as required.
• Coordinate and/or support the regular testing of products to address faults and provide evaluations to improve them.
• Stay informed on emerging security threats, technical challenges, and developments in system protection and IT security standards.
• Collaborate with product stakeholders to translate business problem statements into workable technical solutions.
• Communicate plans, status, and issues to higher management levels.
• Provide recommendations and partnerships for technology solutions including the creation of technical proposals and soliciting cost estimates.

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience

Bachelor's degree in computer science, information technology, and/or minimum 4+ years of experience supporting foundational integrated core systems and leading transitions of legacy systems to cloud based systems, integrating data/information, and establishing a technology road map to meet business needs.

• Knowledge/Skills/Abilities
• Solid working knowledge in software solutions: Specifically, Microsoft Intune and Office 365 Suite, Digital Asset Management Solutions, VMWare, or equivalent virtualization systems.
• Experience working with cloud software and systems.
• Proficient with Windows O/S and knowledgeable with MacOS.
• Demonstrated experience in process analysis.
• Experience in multi-site organizations with distribution systems.
• Has implemented key core foundational systems with successful outcomes (i.e.: financial, customer, employee) (This can be highlighted as an accomplishment within work experience but is a strong "plus").
• Exceptional communication and reporting skills (both written and oral are implied).
• Critical thinker and problem solver.
• Strong interpersonal skills and a patient, helpful demeanor when providing end-user support (customer service skills are important for IT support).
• Ability to work in a high-pressure, deadline-driven environment (time management and prioritization are key here).

Working Conditions

Travel Requirements

• Travel will not be frequent but may be required on occasion

Physical Demands

• This position requires sitting for extended periods of time while using a computer and or phone/other equipment
• This position may require lifting, carrying or moving of materials weighing up to 50 pounds

Work Environment

• This position will work full-time in an office environment located in our office in Portland, OR

Position And Benefits Details

• Full Time – Exempt
• Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more
• 401k Employer Match after meeting eligibility requirements
• 14 Paid Holidays
• Unlimited PTO
• Paid Parental Leave

This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.