IT Systems Administrator

Summary Description: The Systems Administrator is responsible for supporting the university’s IT helpdesk, systems, and infrastructure. This position works closely with the Assistant Director of IT to plan and coordinate the installation, testing, maintenance, operation and troubleshooting of servers, network equipment, and software solutions.

The primary responsibilities include: (1) managing user accounts/permissions, (2) resolving Tier 1 and Tier 2 helpdesk tickets, (3) systems administration, and (4) managing moves, adds, and changes to the phone system. This position also serves as a backup to support the university’s network equipment (firewalls, switches, phone systems, wireless, etc.).

Essential Responsibilities

Systems Administration

• Administer Active Directory, Azure Active Directory, Group Policy, DNS, DHCP, WSUS, SSO authentication, Office 365 and Exchange, Barracuda Cloud Email Security and Archiving, VMware, Veeam Backup and Replication, PaperCut, PRTG, etc.
• Administer and maintain end user accounts and permissions
• Set up and manage user accounts in the Ellucian Colleague ERP and student information system as well as Canvas learning management system
• Diagnose and resolve account and permission issues in Windows, Ellucian Colleague, and Canvas
• Image, configure, deploy, administer and troubleshoot physical and virtual servers, including print servers, file servers, application servers, etc.
• Implement, maintain, troubleshoot and document backup and restore solutions for operating systems, databases, servers, and applications; ensure all servers and critical data are scheduled for backup; monitor the timely and successful completion of backup jobs; restore data as necessary
• Configure, deploy, administer and troubleshoot anti-malware, anti-virus, and software deployment servers; research available updates and patches to workstations and servers; schedule and communicate deployment schedules
• Routinely audit system logs to identify and correct performance problems

Helpdesk Support

• Answer phone calls and walk-in requests related to technology issues and help users with issues; use work order system to create, track, and route requests for successful resolution
• Support Microsoft Windows workstations including operating system, hardware, network, and printing issues
• Create deployment images and coordinate software installation on workstations
• Recommend, schedule, and perform software and firmware installations and upgrades
• Maintain inventory database

Network and Telecommunication Support

• Implement security procedures and tools to ensure rigorous security measures are in place (PCI, FERPA, NIST, etc.)
• Audit, patch and provide recommendations to secure the network environment
• Provide support for the phone system including moves, adds, and changes
• Provide backup support to monitor, manage, configure and maintain network equipment including switches, firewalls, and wireless access points

Other

• Provide basic training and guidance to end users for technology hardware, software, and services
• Install uninterruptable power supplies; audit and test batteries; replace batteries as necessary
• Develop and maintain documentation and change logs
• Conduct research on emerging products, services and standards in support of systems software procurement and development efforts
• Work with suppliers to identify solutions and schedule remote and onsite support
• Be present in the office on a daily basis unless arrangements are made with the supervisor
• Contribute to the support and implementation of the Strategic Plan
• Participate in Warner Pacific University professional development opportunities
• Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the university and abiding by the Employment Standards and Lifestyle Agreement
• Be inclusive and sensitive in terms of human relations and human differences, in regard to areas of national origin, ethnicity, culture, gender, and disabilities
• Perform other duties as assigned

Minimum Qualifications

• Three years of experience analyzing, installing, monitoring, maintaining, and troubleshooting servers, and customer support experience
• Three years of experience supporting Microsoft networking, including server administration, Active Directory, DNS, DHCP, Group Policies, Exchange, etc.
• Three years of experience supporting VMware or Microsoft Hyper-V
• Knowledge of IP addressing, subnetting, and VLANs
• Excellent oral and written communication and customer service skills
• Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently
• Ability to multi-task with accuracy, adapt, work effectively, and meet deadlines in a fast-paced environment
• Comfortable working on ladders and lifting up to 50 lbs.
• A valid driver’s license; local travel is required

Preferred Qualifications

• A four-year degree in computer science, information technology or equivalent field, or equivalent experience in computer science and/or information technology
• Applicable technical certifications
• Experience with Microsoft Intune
• Scripting or automation experience (PowerShell, etc.)
• Experience with Fortinet firewalls and Juniper switches
• Experience with phone system configuration
• Working knowledge of relational databases and SQL
• Experience in a higher education environment

Physical Demands – Work Environment

The position is located in a typical office environment. Professional/business casual attire is required.

Warner Pacific University’s Mission: Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.

Warner Pacific University’s Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds.

Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.

Employment and Lifestyle Standards

Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world.

The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific’s identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:

1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.

2. The practice of following Christ through day-to-day personal lifestyle choices.

3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.

4. A commitment to life-long learning and service through personal and professional development.

5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.

6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.

7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.

8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.

Employee Agreement

Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.

Warner Pacific’s students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication.

The University environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.

Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited.

Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.

Equal Employment Opportunity

Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject.

All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.

In order to be considered an applicant for this position, please complete our online employment application at https://warnerpacific.catsone.com/careers/1611-General Click “Apply Now” to complete the online application, and submit the following:

• Application
• Cover Letter
• Resume
• • NOTE: All job offers are contingent upon successfully passing a background check and completing all required paperwork.