Director of HR & People Operations

Job Title: Director of HR & People Operations

Department/Program: Human Resources

Job type: Full Time

Location: Portland, OR

Reports to: Chief Administrative Officer

FLSA status: Exempt/Salaried

Salary: $56.25/hr. - $62.66/hr. ($117,000/yr. - $130,300/yr.)

Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care:

• Nonviolence - being safe and doing the right thing
• Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others
• Social Learning - respecting and sharing ideas of our teams
• Democracy - shared decision making whenever possible
• Open Communication - saying what we mean and not being mean when we say it
• Social Responsibility - everyone makes a contribution to the organizational culture
• Growth and Change - creating hope for our clients and ourselves

We are seeking a Director of HR & People Operations to join our team. This position plays a critical role in delivering reliable, compliant, and responsive HR operations that support workforce stability, strengthen employee relations, and enable high-quality program services. The role combines practical HR leadership with strong operational discipline and a clear focus on service accountability.

Job Summary

Reporting to the Chief Administrative Officer, this role leads core HR functions and ensures consistent, compliant, and service-oriented HR delivery across the organization. The Director partners closely with leadership to align HR strategy and operations with Morrison’s mission and program needs.

Responsibilities and Duties

• Oversee core HR functions including employee relations, compliance, policies, leaves, compensation, benefits, and HR systems
• Ensure accurate, timely, and compliant HR processes across the employee lifecycle
• Maintain strong internal controls for personnel records, audits, and documentation
• Lead, coach, and develop HR staff
• Establish clear roles, workflows, and service expectations
• Foster a culture of accountability, responsiveness, and collaboration
• Manage complex employee relations matters, including investigations and conflict resolution
• Serve as a trusted advisor to leaders, offering practical and compliant guidance
• Partner with external HR consultants to ensure aligned and effective support
• Partner with leadership on workforce planning and staffing strategies
• Oversee recruiting and onboarding to support timely hiring
• Use workforce data to identify trends and inform retention strategies
• Evaluate and improve HR processes for efficiency and effectiveness
• Strengthen HRIS utilization and reporting capabilities
• Support cross-functional process improvements aligned with organizational goals.
• Is aware of Morrison Compliance Program including Compliance Officer, Compliance Standards of Conduct, and Employee Compliance Hotline. Understands Compliance Standards of Conduct and signs attestation document. Completes all assigned compliance, HIPAA, client privacy, and fraud, waste, and abuse training. Knows how to report any client privacy or fraud, waste, or abuse concerns.
• Participates in Morrison Compliance Program and actively promotes compliance within the organization. Is aware of Compliance Officer, Compliance Committee, Compliance Standards of Conduct, Compliance Hotline, and HIPAA and other relevant client privacy policies and procedures.
• Assures that compliance training requirements are met and that any concerns about billing, invoicing, fraud, waste and abuse, improper business practices, or privacy are reported in a timely manner.
• Implements compliance monitoring activities and corrective actions in collaboration with the VP of Quality & Compliance or Q&C staff
• Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
• Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.

Required Position Qualifications

• Bachelor’s degree in HR, Business Administration, Social Work, Public Administration, or related field
• 10+ years of progressively responsible Human Resources experience, including experience leading HR functions, teams, and organizational initiatives.
• Experience supporting frontline leaders in complex, high-accountability environments (e.g., healthcare, behavioral health, social services)
• Strong background in employee relations, compliance, and leadership coaching

Preferred Position Qualifications

• Experience in nonprofit or human services organizations
• HR certification (SPHR, PHR, SHRM-SCP, or SHRM-CP)

Working Conditions

Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.

Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management.

Physical demands

Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions.

Benefits & Total Rewards

Morrison offers a comprehensive and competitive benefits package designed to support employee well-being and work-life balance:

• Medical, dental, and vision insurance
• Generous paid time off and holidays
• Retirement plan with employer contribution
• Employee Assistance Program (EAP)
• Flexible spending accounts (FSA)
• Professional development and training opportunities
• Meaningful, mission-driven work that makes a difference in the community

All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standard-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute.

Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools.

We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.

In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.

Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period. Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).

For more information about us, please visit: Morrison Child & Family Services