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UVeye Ltd
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.
Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
Were looking for a Technical Customer Support Engineer Tier II to join our Support team. Youll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our productswhile serving as a key problem-solver for our customers and internal teams.
In this role, youll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
This position includes working on the second shift, hours 2:00 pm - 10:00 pm PST
A day in the life and how youll make an impact:
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching.
The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits.
The hourly rate for this position is $36 - $43.
Check out our Life at UVeye page to learn more about the employee experience.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Alliance/Partner Management, Amazon Web Services (AWS), Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Automation, Automotive Automation, Automotive Industry, Bash Scripting, Calibration, Cloud Computing, Computer Science, Computer Vision, Cross-Functional, Customer Experience, Customer Relations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Diversity, Documentation, Firewalls, Funding, GCP (Good Clinical Practices), HTTP (HyperText Transport Protocol), Hardware Administration, Hardware Installation, Identify Issues, Incident Management, Leading Edge Technology, Lift/Move 40 Pounds, Load Balancing, Machine Learning, Manufacturing, Microsoft Windows Azure, Multitasking, Network Routers, Network Switching, Network System Hardware, On Site Support, Physical Demands, Problem Solving Skills, Python Programming/Scripting Language, Quality Assurance, Rapid Application Development (RAD), Rentals, Startup, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Vehicle Fleets, Warehousing, Wholesale Industry, Willing to Travel, ZenDesk
UVeye Ltd
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