Customer Engagement Associate

Through promoting growth and teamwork, the Coca-Cola Bottling Company High Country is able to become more effective and productive in their operations. This emphasis on collaboration and growth highlights the company's desire to foster a positive and thriving work environment

• The hourly wage for the position of Customer Engagement Associate is at $17.00.
• An all-inclusive benefits plan featuring 100% paid health, dental, and vision insurance options for staff!
• Without the burden of payment, employees feel a greater appreciation for the company, resulting in an overall boost in employee morale and loyalty
• Employees enrolled in a 401K program with employer matching contributions are more likely to feel invested in their organization and remain loyal to their company
• Product Discounts
• Much more!

Being a customer care representative also involves performing administrative tasks such as logging customer interactions, updating customer records, and creating reports for management

Engaging in effective customer service for both internal and external customers of Coca-Cola Bottling Company High Country is the main responsibility of the Customer Care Representative, who is a valued member of the Business Support Services Team.

Tasked with utilizing a deep understanding of Company products and programs, as well as the knowledge of team members within the Business Support Services Department to achieve this goal. The Customer Care Representative is also responsible for dispatching service and sales calls, paging drivers, and answering incoming calls.

Key responsibilities

• Take responsibility for directing calls to the appropriate personnel and maintaining smooth communication within the organization.
• Tracking the progress of sales and service calls, from the initial request to the final resolution, is a critical part of our business.
• Follow the daily schedule and operate lobby and office windows accordingly.
• Cordially welcome clients and guests, establish their wants, connect with the right team members, and guide the customer/visitor towards the correct contact, unit, or section.
• Facilitate the daily check processing and scanning procedures.
• Facilitate the processing of service tickets in relation to process equipment, and manage equipment additions, removals, and transfers.
• Process walk-in sales.
• Prioritize incoming mail and ensure delivery to the intended individuals; organize and manage the distribution of fax messages.
• Use our in-house mailing system or work with outside carriers such as USPS and Fed Ex to prepare outgoing mail.
• Ensure that all voided invoices and their corresponding voided payments are accounted for and reconciled.
• Effectively Managing Operations' Purchase Orders and Returnable Packaging Requests.
• Facilitate the distribution of orders to the various warehouses owned by the company.
• Stock up on stationery supplies, including business cards, ink, and other office essentials, for Sales Centers.
• The job is to coordinate the procurement and allocation of uniforms while following set parameters.
• Verify that all donations match the requirements stated in the donation procedure.
• Armada Coffee sets a high benchmark for quality, with beans sourced from across the globe and roasted to perfection.
• The backup for a vault teller is trained to identify and resolve discrepancies in cash handling and reporting.
• Handle paperwork and other administrative duties for numerous departments of the enterprise.
• When conversing with colleagues, managers, or other stakeholders, it's crucial to maintain decorum and present a professional demeanor.
• Follow all regulations, policies, and procedures in your work.
• Make sure to abide by all safety regulations and equip yourself with adequate safety gear.
• Emphasize the importance of teamwork among all staff members to accomplish common targets.

Job knowledge refers to the degree of understanding one has about work-related issues. It is essential for job performance as it enables employees to perform tasks effectively, efficiently and safely. Improved job knowledge results in better job performance

• Competency in fielding phone calls on several lines is a necessary skill for employees in busy call centers.
• Proficiency in utilizing a personal computer to perform different functions such as typing, creating orders, document formatting, and analyzing numerical data.
• Ability to multi-task.
• Being able to cope well with unforeseen changes in the workplace is a sign of having excellent adaptability skills.
• Proper communication proficiency involves transmitting ideas through clear and concise written and verbal communication.
• Enthusiasm is the ability to inject fervor and momentum into routine tasks and plans, as well as more significant, extended commitments.
• Being dependable means making a concerted effort to show up and be available to both colleagues and management on a regular basis.
• Prioritize safety and security. Follow established procedures and operate equipment and materials with care.
• To excel in an organizational role, it's imperative to possess a strong focus on details and the ability to multitask effectively.
• Confidentiality is a non-negotiable aspect of this job.
• Representing the company requires that individuals act in a trustworthy and truthful manner while also displaying respectful behavior towards others.

Requirements

Education and Experience

• While a high school diploma typically requires four years of schooling, a GED can be obtained by passing a series of tests in a shorter period of time
• It is imperative for the candidate to possess either a year of customer service experience or a combination of education and training that will enable them to handle the demands of this job effectively.

Training Requirements

• New Hire Orientation
• With a focus on real-world scenarios, the safety training provided by the company prepares employees for potential hazards and equips them with the knowledge and skills needed to respond appropriately
• The Annual Diversity and Harassment Training is a critical event for all staff members to promote a culture of inclusivity and respect in the workplace

Physical Demands

• An individual working in an office needs to maintain a sitting position for long periods while operating a computer.
• To perform this job, one must possess the ability to move around, speak, and hear correctly and have the dexterity to handle objects. Moreover, visual perception needed includes the acuteness to concentrate and focus while utilizing the computer terminal.

The primary goal of PPE is to prevent injury and illness caused by exposure to physical, chemical, or biological agents

• None

Work Environment

• The use of warehouse machinery can cause moderate noise within the workspace.
• A typical workweek comprises 40 hours, with flexible working hours ranging from 6 am to 7 pm on weekdays, while a one-hour break is a part of the schedule. Additional hours may be requested on an as-needed basis.

The incumbent in this position will be required to perform the duties outlined in this job description, but is not limited to them. Additional job-related responsibilities may be assigned, necessitating a specialized skill set.

The commitment to an alcohol and drug-free workplace underscores Coca-Cola Bottling Company High Country's dedication to the well-being of their employees and customers.

Salary Description

The wage starts at $17.00 hourly