IT Support Engineer

About Us

We are a leading commercial interior design and solutions partner specializing in office furniture, flooring, modular walls, and acoustical products. With four locations across Florida and a dynamic team of talented, driven professionals, we are known for delivering exceptional environments and an unmatched client experience.

Our people‑first culture is the foundation of everything we do, and our core values-passionate, adaptable, dedicated, coachable, and dependable-guide how we show up for our clients and for each other every day. As we continue to expand our capabilities, we are excited to welcome a new professional into our technology department!

Come join a team who will trust in your abilities and appreciate what you bring to the table!

Position Summary

We are seeking an IT Support Engineer who enjoys solving problems, improving systems, and delivering exceptional service to internal users.

This is an excellent opportunity for a professional looking to expand beyond traditional help desk support and gain hands-on experience with Microsoft 365 administration, Entra ID, Intune, endpoint management, identity and access management, and enterprise technology operations. You'll play a key role in securing, supporting, and improving the systems that power our business.

What you'll do

• Serve as a primary technical resource for employees across multiple Florida locations.
• Resolve escalated hardware, software, networking, and Microsoft 365 issues.
• Manage user onboarding, offboarding, account provisioning, and device deployment.
• Support Microsoft Entra ID, Intune, MFA, SSO, Teams, SharePoint, OneDrive, and Outlook.
• Administer and troubleshoot Windows 11 devices, printers, mobile devices, VPN connectivity, and cloud applications.
• Monitor and manage endpoints through NinjaOne and other management tools.
• Support Meraki firewalls, switches, and wireless access points.
• Partner with security and systems administration teams on escalated issues and projects.
• Create and maintain technical documentation, knowledge base articles, and support procedures.
• Identify recurring issues and recommend improvements that enhance reliability and user experience.

Secondary Functions of the position

• Ability to operate and lead under our core values and Guiding Principles:
• Passionate
• Adaptable
• Dedicated
• Coachable
• Dependable

Supervisory Responsibilities

NA

Travel Responsibilities

• This position requires occasional travel to Florida office locations, averaging 1-2 times per month.

What We're Looking For

• 2+ years of IT support, systems support, or service desk experience.
• Experience supporting Microsoft 365 environments.
• Hands-on experience with Entra ID, Intune, MFA/SSO, Windows 11, Dell/HP hardware, VPN, wireless networking, and endpoint management.
• Experience with RMM tools such as ConnectWise & Ninja One.
• Familiarity with Meraki firewalls, switches, and wireless access points.
• Strong troubleshooting and customer service skills.
• Ability to communicate effectively with both technical and non-technical users.
• Associate degree, technical certification, or equivalent experience preferred.

Bonus Points

• Microsoft certifications such as MS-900, MD-102, AZ-900, SC-900, or equivalent.
• Security+, Microsoft Security, or other cybersecurity-related certifications.
• Experience administering SharePoint Online and Microsoft 365 collaboration tools.
• Experience with endpoint security and device management platforms.
• Experience supporting multi-location organizations and remote workforces.
• Familiarity with cybersecurity frameworks including NIST 800-171 and NIST 800-53.
• Understanding of identity and access management, conditional access policies, and security best practices.
• Exposure to vulnerability management, compliance initiatives, or security awareness programs.

Physical Requirements and Working Conditions

• Work will be performed in office environments. Travel to our FL office locations, as described is required.

What We Offer

• Competitive salary: $65,000-$75,000, based on experience
• Annual bonus opportunity
• $250/month vehicle allowance.
• $75/month cell phone reimbursement.
• Hybrid work schedule
• 401(k) with company match.
• Medical, dental, vision and ancillary benefits
• HSA
• Wellness program
• Company funded life insurance, plus optional buy-up
• Short-term disability coverage
• Company funded long-term disability coverage
• Paid maternity leave
• 12 paid holidays
• 15 days PTO
• Paid time off to volunteer
• EAP
• Career development opportunities with hands-on exposure to Microsoft 365, Entra ID, Intune, endpoint management, and security technologies.

All offers of employment are contingent upon the successful completion of a background check and drug screening. These screenings are conducted in accordance with applicable federal, state and local laws, including the Fair Credit Reporting Act. Candidates may be required to provide written consent prior to the initiation of any screening process.

A criminal record does not automatically disqualify a candidate; all results are reviewed on a case-y-case basis in relation to the responsibilities of the position.

Skills

Acoustics, Background Investigation, Best Practices, Booking Arrests, Cellular Telephone, Cloud Applications, Communication Skills, CompTIA Security+, Computer Security, Customer Experience, Customer Support/Service, Dell Hardware, Endpoint Security, Fair Credit Reporting Act (FCRA), Federal Laws and Regulations, Firewalls, Furniture, Help Desk, Hewlett-Packard Hardware, Identify Issues, Identity Data Management, Information Technology & Information Systems, Interior Design, Internet Security, Knowledge Base, Leadership, Life Insurance, Microsoft Certifications, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, Onboarding, Physical Demands, Printers, Problem Solving Skills, Reimbursement, Reliability Engineering, Service Delivery, Single Sign-On (SSO), State Laws and Regulations, Systems Administration/Management, Technical Operations, Technical Support, Technical Writing, U.S. National Institute of Standards and Technology (NIST), User Interface/Experience (UI/UX), VPN (Virtual Private Network), Willing to Travel, Wireless Communications

About the Company

Workscapes, Inc.