Lead IT Support Engineer

Are you a hands-on IT professional who enjoys solving problems, leading a team, and keeping systems running at their best? The Lead IT Support Engineer is instrumental in supporting the technology that powers the Florida State Fair Authority and the dynamic operations behind the Florida State Fair.

This position leads day-to-day IT support, maintains critical infrastructure, and helps ensure a seamless technology experience for staff and event operations, especially during one of Florida’s largest annual events.

SUMMARY

The Lead IT Support Engineer plays a crucial role in maintaining and enhancing our IT infrastructure and leading the IT team. Responsibilities include diagnosing and resolving technical issues, implementing new technologies, and ensuring the seamless operation of our systems.

KEY RESPONSIBILITIES

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Monitor and maintain IT infrastructure, including servers, networks, and security systems.
• Document and track support requests and resolutions using a ticketing system.
• Assist with the deployment and management of software updates and patches.
• Collaborate with other IT team members to improve processes and systems.
• Be the lead and help train other IT technicians.
• Provide training and support to end-users on IT-related topics.
• Participate in on-call rotation for after-hours and weekend support

FAIR RESPONSIBILITIES

• Ensure accurate installation, configuration, and certification of workstations, printers, cameras, servers, network, and vendor coordination related to the systems.
• Facilitate an efficient process for the installation or relocation, configuration, and customization of workstations for fair-time only employees.
• Support Credentials operations by assisting with the printing of tickets and badges within the automated ticket system.
• Perform additional work-related duties as needed.

BENEFITS

As a full-time employee of the Florida State Fair Authority, you’ll enjoy a comprehensive and rewarding benefits package, including:

• Medical, dental, and vision insurance to keep you and your family healthy
• Employer-paid life and disability insurance for added peace of mind
• A 457(b) retirement plan with company match to help you plan for the future
• Generous paid time off and holidays, so you can recharge and enjoy life outside of work

Join a team that values your well-being both on and off the job!

The Florida State Fair Authority is a drug free workplace and an equal employment opportunity employer.