Senior Director

Senior Director – Client Services & Operations

Overview

An established and growing professional services organization is seeking a Senior Director to oversee a well-established portfolio of client relationships while leading operational improvements and strategic growth initiatives.

This highly visible leadership role offers the opportunity to inherit an existing book of business, drive innovation, mentor team members, and play a key role in shaping the future direction of the organization. The ideal candidate will combine strong client-facing skills with leadership experience and a passion for improving processes, people, and performance.

Key Responsibilities

• Manage and grow a portfolio of existing client relationships
• Serve as a trusted advisor to clients and internal stakeholders
• Lead, mentor, and develop team members across multiple functional areas
• Drive operational improvements and process automation initiatives
• Identify opportunities for service expansion and business growth
• Collaborate with executive leadership on strategic planning and execution
• Oversee workflow management, resource planning, and service delivery
• Establish key performance metrics and monitor organizational effectiveness
• Promote a culture of continuous improvement and accountability

Qualifications

• Proven leadership experience within a professional services, consulting, accounting, financial services, or related environment
• Track record of managing client relationships and developing business
• Experience leading teams and driving organizational change
• Strong operational, analytical, and strategic thinking skills
• Excellent communication and executive presence
• Ability to balance high-level strategy with day-to-day execution
• Experience with technology, automation, or process improvement initiatives preferred

Why This Opportunity Stands Out

• Inherit an established client portfolio upon joining
• Significant opportunity to influence organizational strategy and direction
• High visibility with executive leadership
• Strong platform for professional growth and advancement
• Ability to modernize operations and create lasting impact
• Blend of relationship management, leadership, and operational excellence
• Collaborative culture with long-term growth potential

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance