Inside Sales Rep I - Orlando

Job S ummar y

The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generat e sales documents and effectivel y manage communication between the customers, branches , and outside sales representatives.

This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations (invoicing , contracts, pick list , packing list, returns ) documents and distribute s to respective departments.
• Responsible for guiding , assisting and elevating complaint resolution to ensure that customers are properly served.
• Provides customers and other Branches with any data and backup data as requested.
• Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May t ake after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
• May open and/or close operations facilities in some branches.
• Performs other duties as requested .

Knowledge and Skills

• Excellent communication skills, verbal and written to enhance relationships with customers and team members.
• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickup s, commensurate with the rental industry.

Qualifications

• Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred , preferably in the construction equipment industr y, u nderground safety rental industry .
• Must have reliable transportation .