Medical Receptionist / Front Desk Representative

Invested Health Center is seeking a friendly, organized, and compassionate trilingual Medical Receptionist / Front Desk Representative to help create an exceptional experience for every patient who visits our practice.

This role is responsible for patient check-in and check-out, scheduling, insurance verification, payment collection, and front office support while working closely with our Senior Medical Front Desk Representative and clinical team. Because we proudly serve English-, Spanish-, and Portuguese-speaking patients, this role requires the ability to communicate comfortably in all three languages.

About Invested Health Center, Inc.

At Invested Health Center, we’re Redefining Healthcare for All by delivering Healthcare with Heart. We are a rapidly growing nonprofit healthcare organization providing comprehensive primary care for patients of all backgrounds, while also offering specialized expertise in HIV prevention and treatment, sexual health, preventive medicine, and other innovative healthcare services.

Our mission is to expand access to exceptional, compassionate healthcare—especially for individuals and communities who have historically faced barriers to care. We believe healthcare should be personal, respectful, and never rushed. That’s why we intentionally schedule longer appointment times so our providers can truly listen, educate, and build lasting relationships with every patient.

We focus on delivering the highest quality care—not simply seeing the highest number of patients—and our growth through word-of-mouth referrals is a reflection of the trust we’ve earned within our community. As we continue expanding our services and reaching more communities throughout Central Florida, we’re looking for exceptional people who share our commitment to clinical excellence, innovation, and service.

Whether it’s providing comprehensive primary care, advancing HIV prevention, introducing new specialty services, or improving access for underserved populations, every member of our team plays a vital role in helping us transform healthcare.

If you’re looking for more than just a job—if you want to be part of an organization that’s improving lives, strengthening communities, and building the future of patient-centered healthcare—we’d love to meet you.

Description

Position Summary

The Medical Receptionist / Front Desk Representative serves as one of the first points of contact for our patients and plays a vital role in creating a welcoming, efficient, and compassionate patient experience.

Working closely with our Senior Medical Front Desk Representative, providers, nurses, and medical assistants, this position supports the daily operations of the front office by managing scheduling, patient registration, insurance verification, payment collection, and administrative tasks while ensuring every patient feels welcomed, respected, and cared for.

Because Invested Health Center serves a diverse, multilingual patient population, this role requires the ability to communicate professionally with patients in English, Spanish, and Portuguese.

Required Qualifications

• Minimum 2 years of recent experience working as a medical receptionist, medical front desk representative, or patient access representative.
• Experience with patient scheduling, registration, insurance verification, and payment collection.
• Experience using AthenaOne EHR.
• Experience in primary care or specialty outpatient practice.
• Knowledge of medical terminology.
• Basic understanding of CPT and ICD-10 coding concepts.
• Fluent in English and Spanish (written and spoken).
• Conversational or fluent Portuguese (spoken) required.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Authorization to work in the United States.

What We’re Looking For

We’re looking for someone who prioritizes

• Exceptional patient service
• Professionalism
• Teamwork
• Organization
• Accuracy
• Compassion

The ideal candidate is

• Friendly and welcoming
• Dependable
• Detail-oriented
• Calm under pressure
• Comfortable working in a fast-paced medical practice
• Passionate about serving a diverse, multilingual community

Why Join Invested Health Center

• Join a mission-driven nonprofit organization dedicated to improving healthcare access throughout Central Florida.
• Be part of a collaborative team that values compassion, professionalism, and exceptional patient care.
• Help create an outstanding patient experience in a welcoming, inclusive environment.
• Opportunity for continued professional growth as the organization expands.
• Competitive benefits including health insurance and paid time off.

Schedule

• Full-time
• Monday-Friday
• Occasional Saturday clinic as services expand.

Salary

$20 - $24 per hour