Dental Assistant/Receptionist

Job Overview

We are seeking a dedicated and detail-oriented (potentially cross-trained) Dental Assistant/Receptionist to join our healthcare team. This role offers an exciting opportunity for individuals who are passionate about providing exceptional patient care and efficient administrative support within a busy dental practice.

The ideal candidate will possess strong clinical skills, excellent communication abilities, and a comprehensive understanding of dental office operations. As a key member of our team, you will ensure smooth daily clinic functions while delivering outstanding service to our patients.

Duties

• Greet patients warmly, verify insurance information, and schedule appointments using dental practice management software such as Open Dental.
• Assist dentists during procedures by preparing treatment rooms, sterilizing instruments, managing dental supplies, assisting chairside
• Collect payments, process insurance claims, verify coverage, and perform billing using systems like Meditech, Epic, or Athenahealth.
• Maintain accurate and confidential patient records in electronic health records (EHR) systems including eClinicalWorks or EMR platforms in compliance with HIPAA regulations.
• Review documentation for accuracy, update care plans, and ensure proper coding using CPT, ICD-9, ICD-10 coding standards for billing purposes.
• Manage multi-line phone systems with professional phone etiquette to handle appointment scheduling, patient inquiries, and follow-up calls efficiently.
• Support administrative tasks such as filing medical records, managing electronic health records (EHR), and performing data entry with proficiency in Microsoft Office tools.
• Uphold clinical confidentiality policies while providing excellent patient service at the front desk and during intake procedures.
• Assist with insurance verification processes and ensure accurate documentation review for billing accuracy.
• Maintain a clean and organized clinical environment adhering to infection control protocols and OSHA standards.

Qualifications

• Prior experience working in a dental clinic or medical office setting is highly preferred; familiarity with dental terminology and clinical procedures is essential.
• Prior experience assisting chairside as a DA is highly preferred; assisting with implant surgery is a plus.
• Proficiency with dental practice management software such as Open Dental; experience with EMR/EHR systems like Epic, Meditech, or Athenahealth is advantageous.
• Strong knowledge of medical billing, coding (CPT, ICD-9/10), insurance verification, and health information management practices.
• Excellent communication skills with the ability to provide compassionate patient service and maintain professional phone etiquette.
• Demonstrated clerical skills including filing, data entry (10-key typing), and managing multi-line phone systems efficiently.
• Knowledge of HIPAA regulations and clinical confidentiality policies to ensure patient privacy at all times.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Office management experience combined with strong organizational skills to handle administrative duties seamlessly in a fast-paced environment.

Join our team to deliver exceptional dental care while supporting efficient office operations through your expertise in clinical assistance and administrative support!

Pay: $22.00 - $25.00 per hour

Benefits

• On-the-job training
• Paid training

Language

• Spanish (Preferred)

License/Certification

• Registered Dental Assistant (Preferred)

Work Location: In person