IT Site Infrastructure Engineer I

Job Title: IT Site Infrastructure Engineer I

Internal Title: Engineer, IT Infrastructure I

Location: Orlando, FL (Onsite)

Duration: 24 Months (Contractual)

Department: Information Technology

Reports To: Manager, Site Infrastructure Services

Job Summary

We are seeking an IT Site Infrastructure Engineer I to support day-to-day infrastructure operations and assist with technology deployments across multiple sites. This role will act as a technical resource handling service request, supporting infrastructure projects, and maintaining technical documentation.

The ideal candidate will collaborate with senior engineers, project managers, and cross-functional IT teams to ensure smooth execution of infrastructure initiatives, while maintaining alignment with organizational standards and priorities.

Key Responsibilities

• Support site infrastructure operations, including technology moves, adds, and changes (MAC activities)
• Assist in planning, testing, deployment, and support of infrastructure-related projects
• Perform basic to moderate configuration of infrastructure and integration technologies
• Collaborate with senior engineers to troubleshoot and resolve technical issues
• Maintain and update technical documentation, dashboards, and ticketing systems
• Support due diligence assessments for new projects, identifying technical requirements and dependencies
• Work with project managers and engineering teams to align resources and project priorities
• Assist in maintaining site inventory data and infrastructure records
• Identify gaps in existing policies, procedures, and standards, and recommend improvements
• Provide regular reports and updates to management
• Support testing and documentation of new tools, technologies, and integration methods

Required Qualifications

Education

• Associate’s degree in IT or related field OR equivalent work experience

Experience

• 3+ years of experience in enterprise IT environments
• Hands-on experience supporting network, server, and infrastructure systems

Technical Skills

• Basic understanding of:
• Client/Server architecture
• Networking and telecommunications systems
• Experience with:
• MS Office Suite (Excel, Word, PowerPoint)
• Visio and MS Project
• Exposure to:
• Infrastructure integration and deployment processes

Preferred Skills

• Knowledge of:
• Networking and server technologies
• Structured cabling systems
• UPS (Uninterruptible Power Supply) systems
• Telecommunications infrastructure

Soft Skills

• Strong communication and collaboration skills
• Excellent problem-solving and analytical abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong customer service mindset
• Ability to clearly explain technical concepts to non-technical stakeholders

Travel Requirements

• 5–15% travel required
• Travel may include visits to resorts, offices, or call centers for:
• Site assessments
• Infrastructure support
• Issue resolution

Work Environment

• Office-based role with occasional onsite support
• Equipment includes laptop, phone, and standard IT tools

Additional Information

• Works under moderate supervision
• No direct reports
• Minimal decision-making impact
• Collaborates with internal teams and external vendors

Nice-to-Have Certifications

• Network or Server-related certifications (preferred but not required)

We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.