Engineer, Solutions Architecture

About ITS

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses.

IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary

The Engineer, Solutions Architecture role is primarily focused on providing direct technical assistance to the Sales Team with pre-sales opportunities for new & existing clients and providing support for partners in our ecosystem. This individual will help identify, qualify, and close businesses in the region.

They are business-oriented, network, security, cloud, product and application experts for IT Solutions’ suite of solutions.

Solution Architects apply this product and domain expertise to support all technical pre-sales activities, including but not limited to evaluating client needs and applying solutions to resolve or improve outcomes, diagnosing client concerns, delivering presentations and demonstrations, responding to client technical issues and questions, contributing to RFI/RFP responses, and in general working with the sales team to identify and close targeted opportunities.

The Engineer, Solutions Architecture is also involved in limited post-sales activities such as delivering Internal training, coordinating delivery and support within the Managed Services and Client Strategy group, and/or participating in Professional Services work.

In addition, the Solutions Engineer is a key source of market research who identifies and documents future product, service and application requirements and roadmaps.

Requirements

Responsibilities

Pre-Sales Delivery

• Provide expertise in opportunity assessment, opportunity development and proposal development based on prospective clients’ business needs and align them with IT Solutions’ differentiators
• Build conceptual architecture and develop solution options in alignment with IT Solutions offerings that match prospects’ requirements
• Assist sales with proposal development and delivery
• Build relationships with opportunity channel partners to enable collaboration
• Present the technical capabilities and business value of all IT Solutions’ products and services
• Participate in technical discussions with prospects
• Deliver strategic product and service presentations
• Provide post-sales assistance as required to upsell IT Solutions’ capabilities or help remediate client issues
• Assist marketing with review of new content and collateral for technical accuracy

Solution Development

• Play a key part in delivering ideation, technology strategy, planning, business case, and prototyping engagements, and supporting business and technology teams to drive the implementation of your recommendations
• Partner with Business Development & Marketing to build and execute selling strategies
• Act as a key contributor in the process of build strategy, assessment, vision & roadmap, and business case deliverables, as well as deliver workshops and presentations
• Maintain innovation roadmap for IT Solutions’ client offerings

Knowledge, Skills, and Abilities

• Strong oral and written communication skills
• Effective time management and multi-tasking skills
• Maintains the ability to stay organized and be detail-oriented
• Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Must be able to travel at least 25% of the time
• Ability to develop strategic client relationships, gain trust, establish credibility and respect for the team
• Demonstrated experience working with large and complex clients
• Demonstrated ability to be flexible and adaptable in the context of a dynamic and growing business

Experience

Experience

• Bachelor’s degree in a related discipline or equivalence of professional work
• IT Director background would be ideal but not required
• 7+ years in related role in a client-facing technical sales/consulting role
• Demonstrated experience and expertise in developing consultative relationships with business decision- makers by reinforcing the business value of solutions

Certificates, Licenses, Registrations

• None

Compensation Package

ITS offers a full benefits package, including

• Rich Medical and prescription plans
• Dental & Vision
• Paid Holidays and Flexible Paid Time Off
• 401K/401K Roth with Safe Harbor matching
• Stock Appreciation Rights
• Company-paid life insurance, long-term and short-term disability insurance
• Company-paid mental health support & financial wellness services
• FSA for medical and dependent care
• HSA option with compatible medical plan
• Company-paid training, materials, and exams
• Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.