Sr. Account Manager

Purpose of Role

The primary purpose of this role is to drive sales for Lowe's largest regional pro customers at a faster rate than the general populace of Lowe's pro customers. This will be accomplished by building relationships with larger Pro customers and leveraging opportunities to deploy product and account management solutions, resulting in sales gains.

Additionally, the Pro Sales Manager will attend tradeshows, conduct jobsite/customer office visits in an effort to introduce more product categories, promotional pricing, key product solutions and close sales.

Responsibility Statements

• Drive Pro sales for assigned and Prospect portfolio of customers by conducting market research, cold calling, following through on lead generation, meeting with clients/customers on a regular basis in their place of business, jobsites and tradeshows.
• Schedule regular visits to worksites to determine to identify if additional product is needed, take order, work with store to fulfill the order.
• During customer meetings, negotiate pricing and contract terms in order to close sales.
• Conducts district level research of pro customer opportunities to find the highest opportunity customers to pursue.
• Works with assigned accounts and pulls together all relevant information to create an effective strategy to deploy for their assigned accounts.
• Works cross-functionally with District Managers and Store Managers to bring the services and products needed to increase pro sales, with each of the PSMs customers.
• Meets the highest level purchasing decision makers to conduct supplier annual reviews, coordinate and lead quarterly and annual planning and production meetings, hold vendor specific trade shows, board of director vendor approval meetings, etc.
• Conducts 12-15 sales calls each week to review products, production schedules, planning schedules, delivery timing and new product introductions; ensuring these sales calls are scheduled 1-2 weeks in advance.
• Applies a consultative selling strategy to understand the needs of the customer and apply a proactive selling approach when scheduling on-going follow-ups with sales opportunities.
• Builds strong working relationships with District Managers, Store Managers, Regional Vice Presidents.
• Uses all relevant selling tools, selling programs and fulfillment channels to bring the most effective solutions that will most benefit their pro customer.
• Updates District Manager on a weekly basis in regards to sales and customer opportunities, wins and sales performance, including yearly planned sales.
• Influences the District Manager and store managers in regards to service levels and in stock levels needed to assist specific customer needs.
• Works cross functionally with district and regional based merchandising team members to ensure the proper and most relevant products related to their managed account customers.
• Communicates effectively with Regional Pro Sales Director and Divisional Sales Director.
• Researches and analyzes the market to ascertain competitive service levels, Pro programs, and price ranges in order to leverage trends and better serve customers.
• Integrates with customer's accounting and business operations practices to best support and integrate processes between Lowe's and customer's purchasing and accounting systems.

REQUIRED EDUCATION/EXPERIENCE

• Bachelor's Degree in Business or related field and 4+ years relevant professional sales experience OR 8+ years relevant professional sales experience in lieu of degree
• Experience selling products and services to strategic accounts and/or Business to Business selling
• Strong communications skills to interact with customer accounts
• Working knowledge of Microsoft Office including Excel, Teams
• Experience with CRM technology

PREFERRED EDUCATION/EXPERIENCE

• Sales experience in the maintenance, repair, operations, construction, home improvement, or property maintenance industry

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers.

Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Skills

Accounting, Accounting Software, Affordable Housing, Business Operations, Business Practices, Business-to-Business (B2B), Calendar Management, Cold Calling Skills, Communication Skills, Community Support, Consultative Sales, Contract Negotiation, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Distribution Services, Financial Trend Analysis, Genetics, Lead Generation, Legal, Maintenance Services, Market Analysis, Market Research, Medical Conditions, Merchandising, Microsoft Excel, Microsoft Office, Military, Needs Assessment, Order Processing, Plan Meetings, Pricing, Product Management, Product Pricing, Product Reviews, Product/Service Launch, Production Schedule, Property Maintenance, Purchasing/Procurement, Regional Sales, Research Skills, Residential Construction, Retail Management, Revenue Growth, Sales, Sales Closing Skills, Sales Management, Sales Prospecting, Sales Strategy, Solution Sales, Strategic Accounts, Strategic Planning, Trade Show Management, Trade Shows

About the Company

Lowe's Companies Inc