Systems Administrator II

Would you like to join one of the fastest growing MSPs in the Nation?

Xobee Networks is on a mission to transform IT support, and we are growing fast! With thousands of clients across California and the United States, we’re seeking a driven and tech-savvy Systems Administrator to join our elite team of IT professionals.

At Xobee, you won’t just have a job - you’ll be part of a dynamic, forward-thinking company where innovation and growth are at the core of everything we do.

What we offer

• Competitive pay
• Lucrative commissions
• Comprehensive benefits package
• A collaborative and energetic work environment

If you're passionate about technology, thrive in fast-paced environments, and love solving real-world problems, we want to hear from you!

SYSTEMS ADMINISTRATOR II

The Systems Administrator II is responsiblefor providing professional and clearly communicated technical support to Xobee’s clients and vendors, and has proven experience troubleshooting problems ranging from server, network, and PC issues. Tier II is responsible for the installation, secure configuration, and support of client workstations, servers, networking, and storage platforms.

Systems Administrators are highly motivated with the desire and drive to learn quickly. Candidates enjoy working in a fast-paced environment, with the ability to work independently or with a team.

This position requires work during normal business hours (M-F 8am-5pm), however, operational needs may require additional time outside of normal business hours.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

The following is a list of essential job functions and responsibilities for the Systems Administrator II. Other duties and responsibilities may be added as needed or modified from time to time.

• Diagnose and resolve support tickets that come in via phone, email or chat.
• Provide quality customer service in all forms of communication.
• Clearly communicate with clients in a professional and timely manner to keep them informed about the progress of their service requests and incidents.
• Collaborate with internal team members regarding resolutions to various client issues.
• Utilize experience and knowledge to assess issues and provide solutions.
• Take ownership of tickets and client interactions.
• Assist with responding to alerts and tickets from various monitoring systems.
• Document resolutions and update procedures that may be outdated.
• Report critical incidents or problems that become too complex for self-resolution.
• Escalate issues to Tier III when necessary.

REQUIRED SKILLS AND EXPERIENCE

3 or more years of experience in administering/supporting the following:

• LAN/WAN environments
• DHCP, DNS
• Office365/Azure/Active Directory/GPO
• Knowledge of MS Licensing programs
• Microsoft Windows Server 2012 and above
• Help desk or relevant customer service skills
• Experience with PSA and RMM tools
• Fundamental understanding of DNS, DHCP and TCP/IP
• Microsoft Exchange
• VMware/Hyper V
• Knowledge of backup technologies
• Knowledge of security practices and policies
• Preferred Skills and Experience:
• Strong MSP or similar work experience
• Associate or Bachelor’s degree in a computer related field required. Relevant and significant industry experience may provide as a substitute for education.
• Any Microsoft, Cisco, Security+ or other certifications is a plus
• Sophos Endpoint
• Sophos XG Firewall
• ITGlue
• ConnectWise
• Veeam Backup and Replication
• Ubiquiti
• RDS environments
• DUO

COMPENSATION

This is a non-exempt positon. Actual compensation will be based on factors such as experience, skills, knowledge, and other position related factors.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential job functions.

• Possess the mobility to work in a standard office setting which will require regular sitting, standing, kneeling, squatting, walking, and reaching.
• Ability to use your hands, fingers, arms, and legs to use standard office equipment and various technical equipment.
• Ability to lift up to 25 pounds.
• Ability to speak clearly and articulately in person and over the phone, and be able to read materials either printed or on a computer screen of various sizes and fonts.
• Must have the physical, emotional, and mental ability to manage stress and maintain attention to detail and accuracy despite interruptions.
• Possess a valid driver’s license with the ability to drive your own vehicle.

EQUAL EMPLOYMENT OPPORTUNITY

Xobee Networks is an equal employment opportunity employer committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

Pay: $44.00 - $58.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience

• account management: 3 years (Required)
• IT project management: 3 years (Required)
• LAN: 3 years (Required)
• WAN: 3 years (Required)
• DHCP: 3 years (Required)
• DNS: 3 years (Required)
• Microsoft Exchange: 3 years (Required)
• Azure: 3 years (Required)
• Active Directory: 3 years (Required)
• Data migration: 3 years (Required)
• Help desk: 3 years (Required)
• VMware: 3 years (Required)
• Network security: 3 years (Required)
• Information security: 3 years (Required)
• Windows Remote Desktop: 3 years (Required)

Work Location: Hybrid remote in San Jose, CA 95128